Store Manager

Margaret Howell is a contemporary British clothing designer who has worked successfully in men’s and women’s clothing for over five decades. Today, Margaret Howell clothes are sold worldwide with 12 own shops in Europe, over 70 outlets in Japan and an established online business.

We are seeking a highly motivated retail professional to sell our womenswear and menswear collection at one of our UK shops.

RESPONSIBILITIES

- Lead the team in delivering an exceptional customer experience while consistently meeting business goals and upholding Margaret Howell standards

- Support the achievement of key performance indicators (KPIs) such as customer conversion, average transaction value (AVT), units per transaction (UPT), and customer engagement, through thoughtful coaching and team development

- Manage stock levels and support inventory accuracy

- Be responsible for various reports, analysing and compiling data to feed back in the monthly meetings

- Manage the shop team and operations to ensure smooth running of the shop, by planning correct staffing levels, managing performance and following Company policies and H&S regulations

REQUIREMENTS

- Proven experience in a supervisory or management role, ideally within luxury fashion retail

- Strong commercial acumen and a data-driven approach to performance

- Proven experience meeting KPIs

- Confident in giving constructive feedback and receiving feedback with professionalism

- A consistent approach to setting clear expectations and maintaining accountability

- Inspirational leadership style with a focus on team development

- Excellent communication and interpersonal skills

- Passion for luxury fashion and delivering outstanding customer experiences

- An understanding of Margaret Howell ethos and our distinctive approach to customer service

REWARDS

- Salary from £38,000 based on experience

- Retail bonus based on sales targets

- Christmas period shop closure

- 5 weeks holiday plus bank holidays, increasing to 6 weeks with service

- Generous clothing allowance

- Significant staff discount

- Life insurance

- Contributory pension and salary exchange scheme

- Personal development grant

- Cycle to work scheme

- Birthday day off

- Volunteering day off

- Paid IVF Leave for both partners

- Opportunity to request flexible working (79% of Retail Employees work Part Time Hours)

Applications will be considered as they are received. Candidates will be shortlisted based on how their skills and experience match our requirements as set out above.

We actively implement blind recruitment practices to eliminate bias and ensure a fair evaluation of candidates based on their skills, experience, and qualifications. We believe in creating a level playing field for all applicants, and our initiatives reflect our dedication to promoting diversity and inclusion in the workplace.