Agentforce Lead

JOB DESCRIPTION

The team you'll be working with:

As part of our continuous growth, we are seeking an exceptional Salesforce Agentforce Lead to join our Salesforce Architecture and Innovation team, focusing on prestigious clients in the Public Sector. To be eligible for this role, you must hold or be able to obtain UK Security Clearance.

The Salesforce Agentforce Lead acts as a strategic advisor and squad lead to deliver agentic AI solutions on the Salesforce platform. Your role will include identifying and refining use cases that will bring value to our clients, then leading teams comprising of business analysis, user researchers, Agentforce developers and testers to deliver the solution. Throughout the journey, you will lead product demonstrations to the client and build relationships with technical and non-technical stakeholders.

What you'll be doing:

As our Salesforce Agentforce Lead up will:

· Strategic Advisory: Serve as the go-to Salesforce expert for key stakeholders, providing guidance on platform capabilities, architecture patterns, and best practices, with a particular focus on Agentforce and related technologies.

· Solution Design: Translate complex business and technical requirements into scalable, well-architected solutions leveraging Agentforce, Data 360 (fka Data Cloud), Omnistudio, Public Sector Solutions and Service Cloud.

· Technical Delivery: Support the delivery of the solution development including prompt engineering and ‘traditional’ Salesforce development. Act as an escalation point for technical issues raised by your development team.

· Risk Management: Identify and mitigate solution risks, technical debt, and design assumptions while assessing business impact

· Stakeholder Engagement: Build strong relationships with executive teams, project managers, and technical leads to drive successful outcomes

· Pre-Sales Support: Develop compelling proposals including target architectures, security strategies, integration approaches, and implementation roadmaps

· Team Development: Mentor diverse teams on technical excellence, communication strategies, and executive influence

· Knowledge Leadership: Contribute to internal growth through thought leadership, knowledge-sharing initiatives, and strategic asset development

What experience you'll bring:

Stakeholder Management

· Proven ability to engage with senior stakeholders

· Strategic alignment of technical decisions with long-term business vision

· Strong presentation, communication, and facilitation capabilities

· Experience leading design sessions and articulating trade-offs between design choices

Salesforce Enterprise Architecture

· Experience in consulting and Project Lead roles, with demonstrated leadership in driving digital transformations within the Public Sector.

· Experience in Designing and Deploying custom Agentforce Agents for autonomous work flows, intent design, prompt template and Natural Language interaction.

· Use Agentforce Testing Center to test and validate agents

· Track performance metrics and execute iterative improvements based on data

· Deep understanding of Salesforce platform with a focus on Agentforce on at least three of the following Salesforce Cloud (and willingness to learn in other areas):

o Service Cloud,

o Data 360 (fka Data Cloud)

o Public Sector Solutions

o Other Salesforce Industries solutions.

o Service Cloud Voice

· Provide clear recommendations on solution approaches, architectural patterns, and design trade-offs.

· Review and quality-assure design artefacts for completeness and compliance

· Salesforce certifications are highly desirable including

o Salesforce Certified Agentforce Specialist

o Salesforce Certified Data Cloud Consultant

o Salesforce Certified Application Architect

o Public Sector Solution Accredited Professional (optional)

Governance & Security

· Solution Governance: Familiarity with design governance frameworks, including reviewing High-Level Designs, Design Decision Logs, and Technical Debt registers

· Security & Compliance: Understanding of Salesforce security model (roles, profiles, sharing rules) and compliance considerations (GDPR, data residency)

· Ability to design secure solutions for enterprise environments

Development & Methodology

· End-to-end Salesforce platform implementation experience (hands-on development experience a plus)

· Extensive experience with Agile, Scrum, and Waterfall methodologies

· Ability to design scalable solutions for enterprise environments

· Be confident in working with source-driven devops strategies, including use of Git for version control and have experience with CI/CD platforms

· Any experience of Unlocked Packages (2nd Generation Packaging) is desirable.

· Review the delivery of developers in your team, ensuring best practices are followed and implementations align to your proposed design.

Personal Attributes

· Proactive: Anticipate challenges and propose solutions before issues escalate

· Active Listener: Deeply understand stakeholder concerns before advising

· Influential: Guide discussions towards best practices while respecting diverse viewpoints

· Problem-Solver: Focus on solutions rather than dwelling on obstacles

· Resilient: Maintain positivity under pressure and when facing competing priorities

· Thought Leader: Clearly express compelling points of view (POVs) on relevant topics, steering teams and stakeholders toward innovative and successful outcomes.

· Rapid Learner: Quickly master new technologies and guide teams in adopting emerging solutions

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together

what we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

For more information on NTT DATA UK & Ireland please click here: NTT DATA

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.