Service Manager - Transition & Change

JOB TITLE: Service Manager - Service Transition & Change
JOB REF: 32958
JOB BAND: C
CONTRACT TYPE: Full-time / Fixed-term Contract 6 months
DEPARTMENT: Technology Operations - Service Management
LOCATION: London/Salford – Hybrid remote working
PROPOSED SALARY RANGE: Up to £43,000 p/a depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application – though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.

Interview process
Virtual interview – approx. one hour of process and values-based questions.
Interviews due to commence Jan 2026 (this may be subject to change)

PURPOSE OF THE ROLE

The Service Delivery and Compliance team sits at the heart of Technology Operations. We support the BBC’s output by providing a range of Service Management functions across a broad variety of technologies. What you do will have an impact on an audience of millions across the globe. Working closely with our digital product teams, broadcast engineers, and production teams, you will gain a unique insight into how the BBC operates behinds the scenes.
We work in a complex technology environment with both internal and external suppliers and stakeholders. Balancing delivery and operational needs will provide a high degree of challenge for an experienced Service Manager to collaborate on and manage requirements that meet the best interests of BBC audiences.
As a Service Manager for the Service Transition and Change team, you will be responsible for applying established Service Transition and Change Management processes across the Technology & Media Operations group.

WHY JOIN THE TEAM

Every member of the team is responsible for managing a portfolio of Service Transition projects and helping delivery teams successfully transition products & services into the live operational environment. This includes the development and maintenance of agreed Service Acceptance Criteria, detailing the stakeholders, roles, responsibilities, and support models amongst other key service architecture information to ensure both delivery and operational needs are met.

You will also be responsible for administering the technical Change Management process, ensuring the forward schedule of change is accurate and well managed, and holding change requestors to account for the quality and mandated approval of the Change Requests (CR’s).

YOUR KEY RESPONSIBILITIES AND IMPACT:

· Responsible for executing the Service Transition and Change Management functions operated in Technology Operations
· Responsible for ensuring new, modified or retired services are delivered and meet both operational and business delivery expectations
· Responsible for day-to-day change management activities; coordinating change schedule, assessing risk/impact/quality/dependencies, managing deployment issues, collecting and updating CI data, approving changes, applying process and policy with a pragmatic balance of business risk vs. delivery
· Ensures services delivered have adequate provision for ongoing revenue liabilities (internal and external support costs)
· Responsible for the relationship with assigned delivery and operational stakeholders, near/at the ‘coal face’. Building strong trusted relationships across Technology areas

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA:
· Service Management experience
· Worked within an ITIL/ITSM environment
· Service Transition experience
· Change Management experience
· Experience in process governance and capability improvement

DESIRED BUT NOT REQUIRED:

· ITIL v3/v4 Foundation Level
· Experience using an ITSM toolset (eg. BMC Helix, ServiceNow, Jira etc)
· Strong stakeholder management experience

If you can bring some of these skills and experiences, along with transferable strengths, we’d love to hear from you and encourage you to apply.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Contracts of Employment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

Disclaimer

This is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

For any general queries, please contact: [email protected]