Sr. Manager, Customer Technical Architects

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page .

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! 

The Senior Manager of Customer Technical Architects will provide direction to their Customer Technical Architects team. Own all aspects of building and managing a scalable, world-class team of Customer Technical Architects, providing guidance in SaaS technology, sales strategy, relationship building, enterprise solution development and trial execution / conversion.

CTAs act as the primary technical & strategic point of contact for customers & internal stakeholders, building strong relationships. Understand customer needs and translate them into technical requirements. CTAs provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform. They serve as the feedback loop to PDE as they gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases.

Here's a closer look at this key role:

• Partner with sales to achieve quota targets, company goals, foster strong sales and SE relationships

• Coaching/mentoring a team of Customer Technical Architects (CTA's)

• Providing direction to the sales teams for solutions, as well as, the delivery and operational support for our business

• Managing Customer Technical Architects (CTA) development through cross-training, hiring, retention, and skills development programs

• Manage and grow your direct reports along their desired career paths and ensure high performance of your team

• Capable of frequently presenting sales and engineering presentations to our high impact opportunities within the market segment

• Managing the CTA workload with a focus on accuracy and timeliness of responding to customer and internal requests

• Partner with sales management to prioritize CTA engagements based on needs of the customer and the business unit

• Remove internal roadblocks for CTA's to maximize the percentage of the day spent supporting opportunities

• Work with sales enablement team, CTA managers to develop processes and content in support of rapid on-boarding of Customer Technical Architects

• Implement strategies to improve trial win rates, beat the competition, and develop stronger technical buyer relationships

• Improve and create processes that allow the team to operate more effectively

• Analyze Customer Technical Architects statistics/metrics around team performance

• Evaluate and determine hiring ratios of CTA's to ensure appropriate technical coverage for all aspects of the sales team

• Approve and manage expenditures

What You'll Need:

• Bachelor's Degree or equivalent education and 10+ years of related experience.

• Strong communication (oral and written), organizational, presentation, project management and team building skills.

• Strong understanding of business technology landscapes and well versed on the entire portfolio of LM solutions.

• Ability to successfully support/interact with multiple sales teams in a highly transactional environment.

• Ability to work in a fast-paced, entrepreneurial “start-up” environment, requiring skills in critical thinking, influencing, and managing multiple priorities under tight deadlines

• Previous Manager level experience required.

• Must have a valid driver's license and satisfactory driving record.

• Deep knowledge of the infrastructure technology and SaaS industry landscape

• Strong written and verbal communication skills

• Strong analytical, problem-solving, and logical reasoning skills

• Ability to conduct technical discovery with Prospects and clients

• Strong problem-solving skills: must be capable of accurately assessing needs, maintaining a calm business demeanor & taking decisive steps to resolve issues

• Goal-focused, dynamic person who is detailed and tenacious. Analytical, detail-oriented and possess the ability to rapidly transition from the big picture to the minutiae.

• Comfort with ambiguity, but ability to drive to clarity

• Responsible for overseeing employee performance while also working to maximize the team's efficiency, productivity and performance.

• Demonstrated ability to interact within all levels of a solution partner or customer organization

• Passionate about groundbreaking technology

• Experience successfully managing and building strong working relationships with cross-functional teams internally and externally

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LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form .

Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.