Governance and Assurance lead

Assurance & Governance Lead
London | Hybrid Working
Up to £90,000 + Bonus + Excellent Benefits

Lead Governance. Strengthen Controls. Drive Operational Excellence.

We’re partnering with a leading Global Insurance Broker to appoint an Assurance & Governance Lead into a highly visible role within the Operations Controls function. This is a fantastic opportunity for an experienced governance or assurance professional looking for a broad, people-led role with real ownership, leadership responsibility and exposure across critical operational control activities.

This is less focused on pure risk and regulatory advisory , and more centred around operational assurance, governance oversight, controls effectiveness and team leadership — ideal for someone with transferable insurance, operations controls, delegated authority or assurance experience.

This is a broad and varied leadership role with line management responsibility and oversight of a diverse control and governance agenda, including:

• Leading governance and assurance activity across operational controls
• Oversight of Quality Assurance , Customer Documentation , Contract Management and Standard Operating Procedures (SOPs)
• Managing activities relating to Overseas Offices , Brexit model oversight , action tracking and assurance reviews
• Coordinating and overseeing internal and external audits , including SOX, CASS and Coverholder audits
• Providing oversight of Delegated Authority controls and assurance testing programmes
• Leading communications and outcomes testing , customer feedback reviews and governance reporting
• Supporting continuous improvement of control frameworks, processes and operational standards
• Managing and developing a team, providing leadership, coaching and direction across key control activities

• Embed and enhance governance frameworks and assurance processes across the function
• Drive oversight and control effectiveness across multiple operational workstreams
• Lead assurance reviews, monitor actions through to completion and ensure robust governance reporting
• Coordinate audit activity and act as a central point of oversight for control-related reviews
• Partner with stakeholders across operations and the wider business to improve customer outcomes and strengthen controls
• Support and challenge teams to ensure consistency, quality and adherence to agreed standards
• Play a key role in shaping a strong controls environment while managing a broad and evolving remit

We’re keen to hear from professionals with experience in areas such as:

• Assurance, Governance or Operational Controls
• Delegated Authority Oversight
• QA / Quality Control / Customer Documentation governance
• Audit coordination or assurance testing
• Insurance Operations, Conduct or Controls functions
• Team leadership or line management experience

You’ll bring:

• Strong governance and assurance experience in insurance or financial services
• A practical, hands-on approach to operational controls and continuous improvement
• Experience coordinating audits, assurance reviews and governance reporting
• Confidence managing stakeholders and providing challenge where needed
• Leadership capability, with experience managing people and overseeing delivery across multiple activities
• A pragmatic, organised and solutions-focused approach

• Broad, visible leadership role with real ownership
• Opportunity to lead and shape a growing controls function
• Diverse remit spanning assurance, governance and operational oversight
• Strong hybrid flexibility
• Excellent long-term career potential within a global broker

If you enjoy improving controls, leading teams and bringing structure and assurance to complex operations, this is a genuinely exciting opportunity to make an impact.