Governance and Assurance lead
Assurance & Governance Lead
London | Hybrid Working
Up to £90,000 + Bonus + Excellent Benefits
Lead Governance. Strengthen Controls. Drive Operational Excellence.
We’re partnering with a leading Global Insurance Broker to appoint an Assurance & Governance Lead into a highly visible role within the Operations Controls function. This is a fantastic opportunity for an experienced governance or assurance professional looking for a broad, people-led role with real ownership, leadership responsibility and exposure across critical operational control activities.
This is less focused on pure risk and regulatory advisory , and more centred around operational assurance, governance oversight, controls effectiveness and team leadership — ideal for someone with transferable insurance, operations controls, delegated authority or assurance experience.
The OpportunityThis is a broad and varied leadership role with line management responsibility and oversight of a diverse control and governance agenda, including:
- Leading governance and assurance activity across operational controls
- Oversight of Quality Assurance , Customer Documentation , Contract Management and Standard Operating Procedures (SOPs)
- Managing activities relating to Overseas Offices , Brexit model oversight , action tracking and assurance reviews
- Coordinating and overseeing internal and external audits , including SOX, CASS and Coverholder audits
- Providing oversight of Delegated Authority controls and assurance testing programmes
- Leading communications and outcomes testing , customer feedback reviews and governance reporting
- Supporting continuous improvement of control frameworks, processes and operational standards
- Managing and developing a team, providing leadership, coaching and direction across key control activities
- Embed and enhance governance frameworks and assurance processes across the function
- Drive oversight and control effectiveness across multiple operational workstreams
- Lead assurance reviews, monitor actions through to completion and ensure robust governance reporting
- Coordinate audit activity and act as a central point of oversight for control-related reviews
- Partner with stakeholders across operations and the wider business to improve customer outcomes and strengthen controls
- Support and challenge teams to ensure consistency, quality and adherence to agreed standards
- Play a key role in shaping a strong controls environment while managing a broad and evolving remit
We’re keen to hear from professionals with experience in areas such as:
- Assurance, Governance or Operational Controls
- Delegated Authority Oversight
- QA / Quality Control / Customer Documentation governance
- Audit coordination or assurance testing
- Insurance Operations, Conduct or Controls functions
- Team leadership or line management experience
You’ll bring:
- Strong governance and assurance experience in insurance or financial services
- A practical, hands-on approach to operational controls and continuous improvement
- Experience coordinating audits, assurance reviews and governance reporting
- Confidence managing stakeholders and providing challenge where needed
- Leadership capability, with experience managing people and overseeing delivery across multiple activities
- A pragmatic, organised and solutions-focused approach
- Broad, visible leadership role with real ownership
- Opportunity to lead and shape a growing controls function
- Diverse remit spanning assurance, governance and operational oversight
- Strong hybrid flexibility
- Excellent long-term career potential within a global broker
If you enjoy improving controls, leading teams and bringing structure and assurance to complex operations, this is a genuinely exciting opportunity to make an impact.
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