Governance and Assurance lead

Harrison Holgate
London

Assurance & Governance Lead
London | Hybrid Working
Up to £90,000 + Bonus + Excellent Benefits

Lead Governance. Strengthen Controls. Drive Operational Excellence.

We’re partnering with a leading Global Insurance Broker to appoint an Assurance & Governance Lead into a highly visible role within the Operations Controls function. This is a fantastic opportunity for an experienced governance or assurance professional looking for a broad, people-led role with real ownership, leadership responsibility and exposure across critical operational control activities.

This is less focused on pure risk and regulatory advisory , and more centred around operational assurance, governance oversight, controls effectiveness and team leadership — ideal for someone with transferable insurance, operations controls, delegated authority or assurance experience.

The Opportunity

This is a broad and varied leadership role with line management responsibility and oversight of a diverse control and governance agenda, including:

  • Leading governance and assurance activity across operational controls
  • Oversight of Quality Assurance , Customer Documentation , Contract Management and Standard Operating Procedures (SOPs)
  • Managing activities relating to Overseas Offices , Brexit model oversight , action tracking and assurance reviews
  • Coordinating and overseeing internal and external audits , including SOX, CASS and Coverholder audits
  • Providing oversight of Delegated Authority controls and assurance testing programmes
  • Leading communications and outcomes testing , customer feedback reviews and governance reporting
  • Supporting continuous improvement of control frameworks, processes and operational standards
  • Managing and developing a team, providing leadership, coaching and direction across key control activities
What You’ll Be Doing
  • Embed and enhance governance frameworks and assurance processes across the function
  • Drive oversight and control effectiveness across multiple operational workstreams
  • Lead assurance reviews, monitor actions through to completion and ensure robust governance reporting
  • Coordinate audit activity and act as a central point of oversight for control-related reviews
  • Partner with stakeholders across operations and the wider business to improve customer outcomes and strengthen controls
  • Support and challenge teams to ensure consistency, quality and adherence to agreed standards
  • Play a key role in shaping a strong controls environment while managing a broad and evolving remit
About You

We’re keen to hear from professionals with experience in areas such as:

  • Assurance, Governance or Operational Controls
  • Delegated Authority Oversight
  • QA / Quality Control / Customer Documentation governance
  • Audit coordination or assurance testing
  • Insurance Operations, Conduct or Controls functions
  • Team leadership or line management experience

You’ll bring:

  • Strong governance and assurance experience in insurance or financial services
  • A practical, hands-on approach to operational controls and continuous improvement
  • Experience coordinating audits, assurance reviews and governance reporting
  • Confidence managing stakeholders and providing challenge where needed
  • Leadership capability, with experience managing people and overseeing delivery across multiple activities
  • A pragmatic, organised and solutions-focused approach
Why Join?
  • Broad, visible leadership role with real ownership
  • Opportunity to lead and shape a growing controls function
  • Diverse remit spanning assurance, governance and operational oversight
  • Strong hybrid flexibility
  • Excellent long-term career potential within a global broker

If you enjoy improving controls, leading teams and bringing structure and assurance to complex operations, this is a genuinely exciting opportunity to make an impact.

Posted 2026-05-30

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