Associate Product Manager (UK)

About Raidiam

Raidiam is the global organisation at the forefront of data sharing technologies that are changing the world. Our mission is to empower every state, industry, and enterprise to benefit from open data exchanges by launching digital ecosystems based on trust. We believe in empowering everyone to share their data safely, securely and simply; in a trusted and consented way; creating the potential to be seamlessly connected to the products and services they need.

With customers in Brazil, UAE, Australia, New Zealand, and the UK, Raidiam has been the enabling force behind the world’s most significant data sharing developments, most notably the Open Finance and Open Insurance ecosystems in Brazil. We continue to be called upon by governments, regulators and businesses to provide advice and technical support to achieve their data sharing ambitions. We work from the centre – creating ecosystems with solid foundations to establish and nurture trust, the key to any successful data sharing. This makes us unique as the only provider in the market to operate from the core.

Objective of the role

To ensure the successful implementation and maintenance of the Raidiam Connect Platform by acting as the primary liaison between Raidiam's technical teams and the local stakeholders.

You will also act as an active contributor to the Raidiam Product Team, supporting the development and evolution of the Raidiam Connect Platform and its Products, often overseeing the work of engineering teams.

What will your role as our Associate Product Manager look like?

As our Associate Product Manager you will be representing Raidiam's Team predominantly in the UK market. You will leverage your technical expertise and strong communication skills to explain our Raidiam Connect Product to existing customers, as well as new implementations, as we continue on our growth journey. This role requires a hands-on approach to project coordination, customer engagement, and technical support. You will work with remote teams to ensure the success of our initiatives in the region.

Key responsibilities:

Maintain Product Knowledge

• Develop and maintain a deep understanding of the Raidiam Connect Platform.
• Stay updated on the technical standards that it enables—notably FAPI, OIDC Federation, Public Key Infrastructure, and APIs

Client Communications

• Address incoming questions related to platform usage promptly and accurately.
• Coordinate with internal teams as needed to resolve client inquiries.

Platform Management

• Organise and manage the Project Jira Board efficiently.

Configure the platform to suit customer needs

• Evaluate and clarify feature requests from clients.
• Coordinate platform releases with Service Operations and QA teams.

Product Ownership

• Ensure client requests are triaged, evaluated and prioritised by the Engineering Team
• Oversee the work of engineering teams around the development of new features

Essential skills and qualifications

• 1-3 years in Product Management, Technical Consultancy, Technical Account Management, Customer Success, Project Management or a similar role within the technology sector, ideally in a Product Oriented SaaS Company
• Strong communication skills, at all levels, both verbal and written; Fluency in Arabic (MSA) will be considered a plus
• Demonstrable ability to convey complex technical concepts clearly and effectively to both technical and non-technical stakeholders
• Proven ability in interacting with technical and engineering teams
• Experience with Agile Product Development, preferably in a SaaS company or a Financial Institution
• Understanding of Digital Identity Protocols, or be willing to acquire an in-depth understanding of such Protocols, notably OAuth 2.0 and Public Key Infrastructure
• Familiarity with Agile Product Development Methodology and implementation of Digital Products
• Familiarity with APIs and other protocols used for data sharing
• Knowledge of Payments systems, Product Development, and managing Technical Projects.
• Bachelor’s degree in computer science, Information Technology, Engineering, Business, or a related field.

Although this role is fully remote, in person meetings will be required based on Client needs and in agreement with the Local Raidiam Team (Raidiam will cover expenses to attend these meetings).

What we think you should know about us

We operate and embrace full remote working and equip you for that. For those who choose to work from the office or wishing to adopt a hybrid working practice, we have an office in the heart of London.

We are proud of the vibrant, exciting and fast-paced environment working at the forefront of developments in consented data sharing that we have created.

We take our team’s development very seriously and provide all individuals with a training budget, allocated study time, a full LMS training suite, support to study for industry standard qualifications and internal knowledge sharing.

We fully believe in and live by our values, encouraging this by recognising and rewarding team members who actively demonstrate them.

What you can expect from us?

• Working week of 37.5 hours with flexible, remote working.
• 25 days annual leave (increasing with length of service), plus Bank Holidays.

Upon successful completion of your probation, you will benefit from:

• Benefits package including Health Cash Plan, Death in Service, Cycle to Work and “Lifestyle Savings”.
• Auto-enrolment in pension scheme with 5% employer contribution.
• Enhanced maternity, paternity and adoption leave.
  
• Enrolment in company equity share option scheme.

Salary: up to £60k per/year

This is a UK-based role and does not offer visa sponsorship, therefore you must be legally able to work in the UK and will be asked to confirm upon applying for this position.