Account Manager

Account Manager – Hard FM Service Provider – Central London - up to 85K

Would you like to work for an established, stable building maintenance contractor that actually values their staff?

Do you have experience of managing commercial maintenance contracts?

One of the established names in the commercial building maintenance industry is looking to recruit an Account Manager to be based in Central London and to work across five high end commercial contracts.

They are looking for an individual from a strong financial and technical background who will be able to provide a first class customer service and be able to organise, manage and motivate their maintenance teams.

The role will also be reporting directly to the Business Unit Leader and will be responsible for managing and growing a portfolio of commercial properties. There are a number of existing clients with where there are long term relationships and there will also be an opportunity to identify new business opportunities.

Time will be spent across each of the locations in Central London and the hours of work are Monday to Friday, 8-5. There will also be the option to work from home as and when needed.

The main duties of the role are as follows:

Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.

Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.

Ensure contractually agreed KPIs / SLAs are met.

Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.

Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.

Provide leadership and management to the site team as necessary.

Applicants for this role must be able to meet the following criteria:

Recognised apprenticeship and fully electrically or mechanically qualified to recognised level ie C&G, HNC/HND.

Proven experience and involvement in managing multi-site businesses.

Strong financial understanding including P&L and budgets.

Must be capable of prioritising and solving problems often under pressure, utilising innovative solutions.

Must be a team player committed to working in a quality and professional environment.

Strong people management skills.

Excellent written and verbal communication skills