Butler Coordinator

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The Chancery Rosewood, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As a Butler Coordinator, you will be the orchestrator of our most personalised and elevated guest experiences, acting as the central point of connection between our guests and the seamless delivery of bespoke butler service. This role demands someone who is intuitive, discreet, and deeply committed to anticipating the needs of our most discerning guests before they are ever expressed. You will combine exceptional organisational ability with genuine warmth, ensuring that every guest feels not simply attended to, but truly understood. If you are passionate about the art of personalised luxury hospitality and thrive in a role where no two days are ever the same, we would love to hear from you.

Key Responsibilities

• Serve as the primary coordinator of butler services, managing guest requests, preferences, and schedules with precision, discretion, and an unwavering commitment to excellence.
• Build and maintain detailed guest profiles, capturing preferences, special occasions, and personal requirements to ensure a consistently personalised and anticipatory service at every touchpoint.
• Liaise proactively with all departments — including housekeeping, food and beverage, concierge, and front office — to orchestrate seamless, end-to-end guest experiences that exceed the highest expectations.
• Handle all guest communications with professionalism and warmth, responding swiftly to requests, resolving concerns with grace, and ensuring every interaction reflects the hotel's luxury brand standards.
• Coordinate special arrangements including in-room dining set-ups, amenity deliveries, turndown preferences, and bespoke guest experiences, ensuring flawless execution at every stage.
• Uphold the highest standards of confidentiality, discretion, and professionalism in all guest interactions, safeguarding personal information and maintaining the trust of our most valued guests.

About You

• Connection — You build authentic, lasting relationships with guests and colleagues alike, possessing the rare ability to make every guest feel genuinely known and valued while fostering a spirit of trust, collaboration, and mutual respect across the entire hotel team.
• Guest-Centricity — You understand instinctively that butler coordination is about far more than logistics — it is about crafting deeply personal, memorable experiences for every guest, anticipating their needs with precision, and ensuring that every detail, however small, is executed to perfection.
• Influencing — You communicate with eloquence, confidence, and adaptability, whether conversing with a VIP guest, briefing a butler team member, or coordinating a complex multi-department request — always ensuring the right information reaches the right people at exactly the right moment.
• Integrity — You operate with the utmost discretion and professionalism at all times, handling sensitive guest information with care, taking full ownership of every commitment you make, and consistently upholding the hotel's values and standards in every interaction.
• Drive — You bring exceptional energy, dedication, and attention to detail to every shift, proactively seeking opportunities to elevate the guest experience, pursuing continuous self-development, and approaching every challenge as an opportunity to demonstrate what truly outstanding service looks like.
• Adaptability — You thrive in a dynamic, high-pressure luxury environment, remaining composed and solutions-focused when priorities shift or unexpected challenges arise, and bringing creativity and resourcefulness to every situation without ever allowing the guest to feel anything less than completely at ease.

What we can offer you

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits app and monthly allowance to spend on whatever you like
• Give days - A paid volunteering day of leave annually
• Up to 16 weeks paid parental leave
• Birthday day off - A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.