Retail cleaning Supervisor

Reporting to: Account Manager
Location: Multi-site / flexible
Contract: Full-time, flexible hours required

The role

We’re looking for a Flexible Area Supervisor to support our Regional and Account Managers in delivering high-quality soft services across multiple client sites. This is a hands-on, people-facing role where no two days are the same — perfect for someone who enjoys variety, problem-solving, and being visible on site.

You’ll play a key part in keeping contracts running smoothly, supporting site teams, maintaining standards, and ensuring health & safety compliance across your allocated area.

What you’ll be doing

You’ll support service delivery across client sites, including:

• Providing holiday and sickness cover to ensure continuity of service

• Carrying out site spot checks to confirm teams have the correct equipment, uniforms, and consumables

• Identifying and reporting any service delivery issues to the Regional or Account Manager

• Supporting monthly site audits , sharing findings with clients and providing feedback to on-site teams

• Helping operatives understand site documentation (Site Bible, RAMS, COSHH, SSOW, etc.)

• Flagging when site documentation needs updating

• Supporting health & safety compliance , including toolbox talks, inductions, and online training

• Reporting accidents, incidents, and near misses in line with company procedures

• Coordinating or advising on PAT testing where required

• Monitoring and supporting correct use of Smart Task (booking in/out, usage guidance)

• Supporting the wider team with any reasonable management requests

What we’re looking for

Essential:

• Previous supervisory experience , ideally across multiple sites

• Background in soft services , preferably cleaning (including specialist cleaning)

• IOSH qualification (minimum requirement)

• Strong awareness of Health & Safety best practice

• Good IT skills , including Microsoft Office

• Excellent time management and organisation

• Full UK driving licence

• Flexible approach to working hours

Desirable:

• NVQ or similar qualification in Facilities Management

• Experience using cleaning machinery (buffers, scrubber dryers, i-mops, etc.)

Personal qualities

• Confident communicator with a tactful and professional approach

• Comfortable dealing with clients, site teams, contractors, and visitors

• Able to work independently while supporting wider management teams

• Strong attention to detail, especially around H&S and compliance

Why join us?

• Varied, hands-on role with real responsibility

• Opportunity to work across multiple sites and contracts

• Supportive management structure and clear processes

• A role where your visibility and impact genuinely matter