Outbound Logistics Lead

Michael Page
City of London, Greater London

The Outbound Logistics Lead plays a key role in efficiently managing shipments/parcels throughout our client's European network. Based in London and working alongside the outbound logistics team, key responsibilities will include:

  • Facilitating the movement of domestic, cross-border and international shipments between our clients Distribution Centre(s) and multiple delivery channels.
  • Working directly with transportation vendors to ensure timely and efficient deliveries to consumers.
  • Working closely with the digital operations team by actively communicating delivery disruptions and sharing delivery performance data.
  • Partner with project/digital teams to build testing scenarios for launches into further markets, ensuring effective communication to the business and external partners.
  • Set up, maintaining and continuously improving tracking tools to ensure cross functional teams have visibility of parcels in transit and are informed in a timely manner on possible delays.
  • Partnering with the global technology teams and participating in further development of systems and tools used to optimise and improve the returns and delivery experience.
  • Investigating shortages and damages, submitting claims, following up with carriers and monitoring receipt of refunds.
  • In partnership with the London-based finance team you will own and analyse rates and service options from carriers to best support business requirements.
  • Leading various forecasting and capacity analysis with the objective of efficiently streamlining the outbound shipping process.
Posted 2026-05-15

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