CRM Manager

Luxury Retailer
London

We’re looking for a Senior CRM Manager to lead global omnichannel CRM strategy, driving customer engagement, loyalty, and revenue growth. Our client is specialises in luxury beauty, with some fantastic brand names under their umbrella. You’ll own customer retention and lifetime value through data-led communications across email, SMS, direct mail, and clienteling. You’ll oversee loyalty programs, evolve membership initiatives, and collaborate across teams to deliver best-in-class, personalised experiences. Managing a team, you’ll provide leadership, foster growth, and ensure delivery of impactful projects. The Role:

  • Lead global CRM strategy and roadmap across acquisition, engagement, retention, reactivation, and loyalty.
  • Drive loyalty and membership programs that enhance retention and advocacy.
  • Define KPIs, monitor segmentation and performance, and present insights to senior leadership.
You: Great track record in CRM, loyalty, or customer marketing, ideally within luxury, wellness, or premium sectors. You’ll bring a proven track record in scaling CRM programs to increase retention and lifetime value, with expertise in segmentation, lifecycle marketing, A/B testing, and attribution. Skilled in platforms such as Bloomreach, Salesforce, or Braze, you’ll be a strategic, data-driven leader who communicates effectively and thrives in a fast-paced, collaborative environment. The Package:
  • A creative, entrepreneurial, and supportive culture
  • Opportunities for growth and development
  • International exposure with career progression potential
  • Competitive salary and benefits package

Posted 2025-09-30

Recommended Jobs

Safeguarding Business Support Officer (BR7)

Bromley Council
Bromley, Greater London

Job Category : Admin / Clerical Location : Civic Centre, Bromley Council Hours Per Week : 36.00 Start Date : Immediate start Start Time : 09:00 End Time : 17:00 Salary: £14.79 MAIN…

View Details
Posted 2025-09-10

Part Qualified / Newly Qualified High-Tech Patent Attorney

London

We are pleased to be assisting a highly reputable firm as they search for a part qualified or newly qualified (NQ) patent attorney to join their leading high-tech team in London. The firm has a di…

View Details
Posted 2025-10-15

Sen Teaching Assistant

Uniform Education
Merton, Greater London

SEN Teaching Assistant Location: Merton, South West London Contract Type: Full-Time, Term-Time Only Start Date: ASAP Are you a caring, patient, and enthusiastic SEN Teaching Assistant looking to make…

View Details
Posted 2025-10-19

Chef De Partie - Chestnut Grove School

Compass Group UK
London

Job Details Pabulum Catering are now recruiting for a Chef De Partie help us deliver exceptional food experiences to our children at Chestnut Grove School. In return we offer an excellent wor…

View Details
Posted 2025-10-09

M&A Tax Manager - Mid Tier

Pro-Recruitment Group
London

M&A Tax Manager - Mid-Market OMBs London (ultra flexible working, - can be 1 in the office per week or less) up to £80,000 + bonus I'm working closely with the fastest growing, most ambitious…

View Details
Posted 2025-10-12

Plant Maintenance Fitter

ARM Transportation & Infrastructure
South West London

Mechanical Maintenance Fitter - Fulham, LondonWe are seeking a Mechanical Maintenance Fitter for an exciting contract role based in Fulham, London. This role offers the opportunity to work on heavy pl…

View Details
Posted 2025-10-09

Digital Marketing Manager

Attensi
London

Attensi is a Norwegian tech company specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by…

View Details
Posted 2025-09-30

Newly Qualified Trade Mark Attorney - London

London

A superb opportunity has arisen for a Newly Qualified (NQ) Trade Mark Attorney, to join a leading firm in London. This prestigious company work with a variety of high profile clients in a supporti…

View Details
Posted 2025-10-09

Experienced Conveyancer

Movera
London

We’re looking for an experienced conveyancer to join our well-established and successful team at our Snow Hill office in central London. You’ll work alongside highly experienced solicitors who are ex…

View Details
Posted 2025-10-07

Risk Reporting Officer (12 month FTC) - London

Starling Bank
London

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed U…

View Details
Posted 2025-10-21