Watches and Jewellery Expert
- Client Engagement & Expertise
- Acting a s the primary in-store expert for Watches & Fine Jewellery, offering detailed explanations on complications, mechanisms, and technical craftsmanship.
- Conveying the artistry of timepieces and Fine jewellery through compelling storytelling rooted in heritage, technique, and client lifestyle .
- Supporting clients in developing a confidence and deeper understanding of the pieces, guiding them through selection with integrity and without sales-driven pressure.
- Partnering with Client Relationship Specialists on appointments, personalised follow-ups and long-term client relationship development.
- Education & Knowledge Sharing
- Serving as a mentor to colleagues, elevating knowledge across the Maison through structured training and day-to-day guidance.
- Delivering clear, relevant training on Watches & Fine Jewellery product assortment, novelties and selling ceremony.
- Translating technical information into accessible and inspiring narratives for teams and clients.
- Staying current with market developments, collector trends, and innovations within both watches and Fine jewellery.
- Collaboration & Business Support
- Providing feedback to Retail Merchandising and leadership teams on client interests, product performance and buying opportunities.
- Influencing assortment decisions by sharing meaningful client insights and expertise.
- Supporting in-store activations for the Watches & Fine Jewellery Métier, ensuring elevated and informed client experiences.
- Working closely with the wider Maison team to support appointments outside the Watches & Fine Jewellery Métier when required.
- Operational & Technical Support
- Acting as the go-to reference for detailed specifications, objections handling, and any technical queries.
- Assisting Sales and Service Support teams in assessing client needs, sourcing alternatives and navigating technical solutions.
- Structuring training plans aligned with buying strategy, visual priorities and current assortment.
- Communicating updates on tools and resources to the wider team, ensuring proper understanding and adoption.
- Proven specialist experience in Watches and Fine Jewellery within a luxury retail environment.
- In-depth technical knowledge of watch complications, movements, materials and craftsmanship.
- Strong understanding of gemology, precious stones, and Fine jewellery construction.
- Experience advising luxury clientele through a human ‑ centric, relationship-led approach.
- Demonstrated ability to translate complex technical concepts into accessible, inspiring stories.
- Experience mentoring or training retail teams in Watches & Fine Jewellery
- Passionate about Watches & Fine Jewellery & sharing your knowledge, expertise & experiences
- Warm, polished, refined and genuinely client ‑ focused keen to make true human connections, you embody grace and authenticity in all interactions
- Discreet and trustworthy, with the integrity to prioritise long-term relationships over transactional selling.
- A natural educator with curiosity, patience, and a genuine passion for sharing knowledge.
- Cultured, articulate and able to bring products to life through narrative, history and craftsmanship.
- Calm and composed, able to support clients through significant purchases with confidence and reassurance.
- Team ‑ spirited, collaborative and generous with your expertise.
Nice to have
- GIA or FHH certifications
- Active involvement in watch collector communities or industry networks.
- Familiarity with Watches & Fine Jewellery heritage and contemporary innovations
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