Customer Experience Manager

Customer Experience Manager

Stockley Park FWC |Management Team |Permanent |Full time

Up to £40,000.00 per annum, depending on experience

40 hours per week

As the UK’s largest healthcare charity Nuffield Health is more than just a gym. We are on a mission to build a healthier nation, from award-winning hospitals and leisure facilities to flagship community programmes. It starts with passion and commitment to quality. It starts with you. 

Our Fitness and Wellbeing centre based in Stockley Park has an exciting opportunity for a commercially minded manager to join as second in command. As a Customer Experience Manager, you will lead the team on site to ensure a premium service for all members. You will define our customer experience strategy, through ensuring a deep understanding of our current and prospective customers and ensure that we put the customer at the heart of all our decision making.

As our Customer Experience Manager you will;

• Lead our teams on site within Fitness, Food and Beverage & Sales

• Set standards for customer experience across the whole customer journey

• Work with Business Insights to ensure that the customer feedback and insights are collected and presented in a useable format

• ​Liaise with stakeholders across the business in support of key performance outcomes

• Drive key commercial lines across the Wellbeing Centre

• Deputise for the General Manager

To be successful, the Customer Experience Manager needs to be naturally collaborative and influence using verbal and written communication along with having;

• Honours degree or equivalent of knowledge acquired through experience, other qualifications and training/development.

• Demonstrable knowledge, skills and experience in the field of Customer experience & Operational leadership, ideally within the Fitness and Wellbeing space.

• Good understanding of developing trends in customer experience, expectations and segmentation.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you. 

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.