Head of Delivery - Housing
Key Responsibilities Programme & Project Delivery
- Lead and oversee a coordinated portfolio of programmes and projects that underpin c ontinuous improvement across the Housing Service.
- Act as the strategic lead for delivery excellence, ensuring projects align with organisational priorities, governance frameworks, and best practice delivery methodologies.
- Manage priority, cross-cutting projects including HRA budget management, savings , service charge reviews , and multi-year implementation programmes .
- Support the development and implementation of housing strategies and policies , ensuring they are translated into effective operational delivery.
- Analyse service delivery options, demonstrating best value, systems-thinking approaches, and continuous improvement opportunities.
- Lead responses to changes in legislation, government policy, the Social Housing Act, and external funding opportunities.
- Establish and oversee strong delivery governance arrangements, ensuring clear accountability, risk management, and performance reporting.
- Produce and manage performance indicators, budgets, and targets aligned to directorate objectives and business plans.
- Ensure accurate reporting for budget monitoring, regulatory compliance, health and safety, audits, and self-assessments.
- Ensure resident satisfaction and lived experience are central to service improvement and change activity.
- Implement systems and approaches that actively involve residents in monitoring, reviewing, and shaping services, strategies, and contracts.
- Lead and develop multidisciplinary delivery teams, including project managers and officers working alongside service, systems, data, finance, and improvement colleagues.
- Operate as a senior stakeholder manager, influencing and securing buy-in from senior officers, councillors, partners, and staff across the organisation.
- Act as a centre of excellence for project and programme management across the Housing Service, modelling and promoting best practice.
- Ensure all actions align with equalities legislation, statutory duties, and the Council’s commitment to climate and ecological sustainability.
- Maintain up-to-date knowledge of relevant legislation and ensure this informs strategy and policy development.
- Educated to degree level or equivalent professional experience.
- Proven experience delivering complex, high-value programmes and projects within housing, local government, or the public sector.
- Strong knowledge of project and programme management methodologies and when to apply them proportionately.
- Expert understanding of challenges facing local government and social housing, including regulatory, financial, and policy pressures.
- Experience working with senior officers and councillors in a politically led environment.
- Demonstrable leadership experience managing multidisciplinary teams and delivering outcomes at pace.
- Strategic thinker with the ability to develop, implement, and evaluate policy and service change.
- Excellent written and verbal communication skills, with the ability to present complex information clearly.
- Project or Programme Management qualification (e.g. PRINCE2, MSP, APM) desirable.
- Confident user of Microsoft Office and performance reporting tools.
- Strong commitment to improving public and housing services.
- Inclusive, collaborative, and supportive leadership style.
- Flexible, adaptable, and able to operate with discretion and professionalism at all levels.
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