Deli - Catering Supervisor

Job Details

Join the heart of culinary excellence at Fortnum & Mason.

Our iconic Food Hall on the Lower Ground Floor is a destination for the finest and most unique products, sourced from exceptional independent suppliers. From freshly made pasta and pies to our legendary Scotch eggs, our Deli counters are a celebration of taste and tradition.

We are seeking a hands-on and passionate Deli Supervisor to lead our talented team and deliver an unforgettable experience for every customer who walks through our doors.

Why Work For Us:

• Competitive hourly rate + paid overtime

• Discretionary annual bonus (up to 5% of salary)*

• Up to 40% store and restaurant discounts*

• Subsidised staff restaurant using Fortnum’s ingredients

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*

• Matched pension scheme and career development opportunities

• Annual staff party and incredible gifts after 5 years

*subject to terms and conditions

What You’ll Do

• Lead with inspiration: Motivate and coach a close-knit team to deliver world-class service every time.

• Be hands-on: Support your team on the shop floor, ensuring smooth service and impeccable standards.

• Create memorable moments: Bring the Fortnum’s luxury experience to life through exceptional customer engagement.

• Collaborate: Work closely with multiple departments to keep everything running seamlessly.

What We’re Looking For

• Proven experience in a supervisory or leadership role within a fast-paced environment.

• A background in luxury or premium settings where service is key.

• A natural leader with strong people management skills and a proactive approach.

• Flexibility to work varied shifts, including weekends.

• Outstanding communication skills and a genuine passion for food and customer service.

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.