Level 3 Service Desk Engineer

Level 3 Service Desk Engineer

Position Overview: We are looking for a Level 3 Service Desk Engineer to work onsite at a prominent infrastructure client in London. This is a great opportunity for a seasoned technical professional to work at the most elevated technical level with the support of a team.

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Salary & Benefits

The budgeted salary for this role is between £50,000 - £60,000 a year , depending on experience.

Click here for the list of benefits.

This role is full time and onsite in central London.

Responsibilities: This is a senior role that is responsible for managing and supporting complex technical activities across standard technical solution investigation, resolution and diagnosis, as well as ad-hoc project work. You will be the most senior engineer onsite and will act as the escalation point for any technical enquiries.

You will also have the opportunity to manage the internal infrastructure, manage your own workload, and ultimately play a big role in delivering the standard of service to the client. You will also have the opportunity to mentor and develop a team of engineers.

Some of your other responsibilities will include:

• Owning and managing all technical incidents onsite (with the support of out of hours staff)

• Managing the clients’ expectation through clear technical communications and guidance on technical problems and technical queries

• Ensuring time entries are accurately logged on the system and the minimum amount is met every day

• Actively updating documentation when changes are made

• Working with the Service Delivery Manager to identify individual and team objectives

• Working with the Service Delivery Manager to ensuring the way tickets are logged and handled are aligned with the high standards at Mirus

Qualifications & Experience:

This role will suit someone who has pre-existing onsite experience of working directly on a client premise. The position naturally leans into strong interpersonal skills, including the ability to solve a variety of problems, communicate effectively to a variety of audiences, adeptness at managing changing priorities, and the leadership acumen to guide and lead more junior engineers.

The right candidate for this role will have the following technical experience

• Microsoft Exchange

• Microsoft Office 365 (enabling and managing)

• Strong TCP\IP knowledge, routing, switching, Next-Generation Firewalls etc.

• VPNs in site-to-site and remote user configurations

• Virtualization knowledge – Ideally with VMWare, knowledge of maintaining highly available hypervisor deployments

• Storage Area Networks knowledge – SAN Administration, iSCSI networking

• Microsoft Azure expertise - Entra AD Admin, Enterprise Apps, App Services, Azure SQL Databases

• AD, DHCP, DNS – expert in-depth knowledge. Group Policies – create, breakdown, troubleshoot issues

• Administration experience within Microsoft SharePoint Online, Teams and OneDrive

About Us: We have been providing our clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002.

As part of Advania, we are backed by a leading technology services and solutions provider, and the most awarded Microsoft partner in the UK.

At Mirus, we are dedicated to the growth and development of our employees, which is reflected in our diverse learning ecosystem. Whether through self-paced online courses or provider-led training sessions, Mirus ensures that all employees have access to valuable learning opportunities. We offer a range of benefits designed to support training for personal development, business needs, and client requirements.

To find out more about working at Mirus, visit our careers website here.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

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