Infrastructure Manager

Position: Infrastructure ManagerType: Full-time (35 hours a week)Contract: 12 months Fixed term contractLocation: Office-based in London N4 with flexibilitySalary: Starting from £35,825 per annum, plus excellent benefitsSalary Band and Job Family: Band 2, Professional & TechnicalYou’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.About usWe make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.About this jobThis year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.Our IT Infrastructure team cover the following areas:Fully responsible for managing the technology stacksEnsuring the underlying systems and data are secure and highly protected from malicious actorsEnsuring the systems are availableManaging 3rd party suppliers who assist us in supporting, developing and securing the systemsManage the technical and security risk registers and, with a risk based approach, mitigate risks to the best of our abilityEmbed principles of best value and money saving into all technology decisionsWe’ve made a significant investment in our Microsoft suite and have transitioned services to Azure. We’re also building a cloud infrastructure to support the Organisation’s mission critical data use improvement project.Our Infrastructure Systems Manager plays a crucial role in the development, support and maintenance of these systems, implementing the tools and technology we need as well as driving the reduction of IT costs where possible.This role is responsible for:Maintenance of technical infrastructure based on Microsoft technologiesAutomated process creation to ensure systems are monitored and managedMigration of remaining on premise systems to Microsoft cloud based solutionsMaintenance of legacy systems and processes where necessaryEnsuring systems are highly accessible and availableAdvice to the Organisation on best practice on technologyFor this role we’re looking for:Broad expert technical knowledge of IT Infrastructure based on both cloud and on premise Microsoft technologiesKnowledge of Dynamics CRM 365 and associated technologyKnowledge of Azure services, PowerApps, DataVerseKnowledge of sound backup and security protocolsExperience of managing external stakeholders and 3rd party suppliersService Management experienceIT provision expertiseKnowledge of MS IntunePlease note this role is a 12 months fixed term contract.Closing date for applications: 9:00 on Friday 27th February 2026Interested?More information can be found by downloading the attached documents in ‘supporting documents’ and then to apply for this role please submit the following:An updated CV.A supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description.Equal Opportunities We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. Disability Confident Employer We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.More about our employee benefits: We have a wide range of employee benefits including (but not limited to): Encouraging work life balance38 days paid annual leave (including bank holidays), pro-rata for part-timeMore annual leave entitlement, based on length of employmentSmart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) Flexible working options Caring for you and your family Generous sick pay entitlementMore sick pay entitlement, based on length of employment Opportunity to buy and sell annual leave in each calendar year Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis Enhanced leave for new parents Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and informationSpecial leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)10 days paid disability leave a year, pro-rata for part-time 10 days paid carers’ leave a year, pro-rata for part-time Cycle to work scheme Death in service schemeNew family-friendly benefits, including paid leave:In the event of miscarriage or still birth To support fertility treatmentsFor antenatal appointments for both parentsThinking about your finances Enhanced salary sacrifice pension schemeDiscounted season ticket loan and interest-free emergency loansGive as you earn to support other charities of your choice before taxNew employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at workPersonalised development plans with a wide range of training courses and opportunities to source additional training options with your line managerYearly internal apprenticeship opportunities New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) Active and supportive internal employee networking groups for collaboration and peer support 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 2 days paid leave a year for volunteering with other charities during normalSafeguarding We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.We recognise our particular responsibility to make sure vulnerable adults and children are protected.We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.Your right to work in the UK You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.No agencies please.