Marketing CRM Assistant

WHO WE ARE:

At CloserStill, we strive to deliver the best. We’re on a mission to be the most dynamic B2B events and communities business in every market we serve, bringing people together to learn, connect and grow.

Operating across five regions, we power over 200 market-leading events, publications and brands across Business Technologies, Healthcare, Learning, HR & Education, and Future Transport & Infrastructure.

But what truly sets us apart is our people.

Our teams are diverse, driven, and united by a shared commitment to excellence. Rooted in our core values of ownership, empathy, teamwork, integrity, and determination, we empower every employee to grow, shape their own path and make a meaningful impact.

Joining CloserStill means being part of something bigger - not just building events, but creating opportunities, connections, and lasting value for the communities we serve.

  WHO WE ARE LOOKING FOR:

We're looking for a digitally curious, detail-oriented Marketing CRM Assistant to support our central CRM team in delivering high-quality campaign support, data integrity, and platform management across HubSpot and Salesforce.

This is an ideal role for an early-career professional seeking practical CRM experience in a fast-paced, international events business. You'll get hands-on exposure to marketing automation (HubSpot), sales CRM processes (Salesforce), and the crucial work of keeping our data clean, accurate, and accessible for teams across the UK, Europe, Asia, and the US.

If you're someone who loves systems, enjoys solving problems, and wants to build a career in CRM, marketing operations, or data, this could be the perfect role for you.

THE ROLE:

You'll play a key role in ensuring our global events benefit from clean, accurate, and accessible CRM infrastructure across both marketing and sales systems. Working alongside the Marketing CRM Manager and wider Data & Technology team, you'll help maintain marketing effectiveness, streamline operations, strengthen CRM adoption, and support alignment between marketing and sales data.

Your responsibilities will include:

1st Line CRM Support & Troubleshooting:

• Act as 1st line CRM support for HubSpot and Salesforce users, responding to day-to-day queries, troubleshooting common issues, and ensuring timely resolution

• Triage and categorise CRM-related issues, resolving where possible and escalating more complex 2nd and 3rd line support matters to the Marketing CRM Manager, Data team, or external partners

• Be a day-to-day contact for CRM queries, supporting internal teams with HubSpot tasks including list building, contact enrichment, campaign setup checks, and access support

Data Management & Campaign Support:

• Support basic Salesforce tasks such as data checks, field validation, record updates, and assist with cross-platform data consistency between HubSpot and Salesforce

• Build and manage campaign lists, segments, and filters to support accurate targeting across all portfolios

• Assist with importing, deduplicating, tagging and enriching data for shows and regions, ensuring consistent hygiene across systems

Onboarding & User Support:

• Support onboarding processes for new CRM users or acquired events, including permission set-up and documentation

• Help create internal resources and process guides for marketing teams using HubSpot and basic Salesforce processes where relevant

Data Hygiene & Quality Control:

• Conduct weekly hygiene audits to identify and escalate issues with duplicates, inactive properties, field inconsistencies, and broken workflows

• Collaborate with the Data team to maintain GDPR compliance and field standardisation across both platforms

• Assist with audits and setup for new event editions, including form logic, workflow tagging, list generation, and CRM alignment

Reporting & Insights:

• Assist in reporting and insight collection by pulling base-level reports from HubSpot and Salesforce to support campaign and pipeline reviews

• Support the development and QA of automated workflows

ABOUT YOU:

Skills & Competencies:

• Strong interest in CRM systems, technical operations, marketing automation, and user support processes

• Basic knowledge and experience using CRM platforms, particularly HubSpot and Salesforce

• Understanding of how marketing and sales systems integrate and share data

• Analytical mindset and strong attention to detail when working with contact data and segmentation

• Strong communication and collaboration skills

• Highly organised and comfortable working across multiple tasks and deadlines

• Confident with spreadsheets, workflows, and system processes

• Proactive attitude with a willingness to learn digital systems and practices

We do not offer sponsership for this role

CloserStill Media reserves the right to request a DBS or credit check should the role require it.

DIVERSITY AND INCLUSION:

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation. 

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, don't hesitate to get in touch with our HR team at [email protected] .