Business Analyst (FTC Contract)

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.


Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the role:

At Collinson International Ltd (CIL), the largest operating company within the Collinson Group, we have a powerful vision: To be a strategic partner to the leading payment networks, issuers and travel companies. Driving customer engagement and incremental value through the world's most valued travel ecosystem.

Whilst we have had a lot of success over the past 10 years, and have grown exponentially, we need to make changes to the way we work if we’re going to achieve this vision. With that in mind, we are embarking on our biggest ever period of transformation - investing time and money to connect consumers, our clients and our partners to each other, and to the elevated experiences they want and expect from us.

As part of this, we are establishing a new Transformation team and require a Business Analyst to support in the delivery of key initiatives.

Initially the plan is for the successful candidate to support the business to deliver a project summary by target timeline however the Business Analyst will be part of a dynamic resource pool, with the flexibility to be allocated to different projects across various business areas within the organisation. Whilst the primary focus will be on delivering one project at a time, the candidate should be prepared to bring their expertise to different areas as needed, building up, and leveraging a comprehensive understanding of our operations.

The ideal candidate will have strong analytical skills, be experienced in process re-engineering and highly adept at managing stakeholders, acting as an intermediary between business and technology stakeholders and helping co-design solutions that meet business needs.
Main Accountabilities:

1. Requirement gathering:

a. Facilitate the elicitation of business requirements and documentation through workshops and/or interviews across various levels of the business and / or client
b. Develop and maintain a requirements traceability matrix.

2. Process mapping:

a. Conduct detailed analysis of current business processes to identify opportunities for improvement
b. Work with the business to produce detailed process maps and workflows to illustrate current and future state processes · Educated to degree level · 3-5 years relevant working experience as a Business Analyst · Experience in industry standard delivery methodologies (in particular with Waterfall and Agile) · Experience producing a wide variety of documents such as requirement specification documents, functional specification documents, requirements traceability matrix etc) · Experience with process mapping software (e.g. Microsoft Visio)
c. Produce / collate additional documentation required to help build a common understanding of as-is processes and / or opportunity areas.

3. Solution design and implementation:

a. Assist the business / solution architects with understanding requirements and process business queries

b. Assist in project handover to BAU and Support Services teams via delivery of handover documentation and handover session.

4. Change Management - Support the Change Lead with completing the change impact assessment, incorporating process changes into training development and explaining what’s changed in communications.

5. Stakeholder management – Establish and maintain sound working relationships with internal and external stakeholders, SMEs, project team members, 3rd Party Vendors etc.

6. Project Management – Support the Project Manager by feeding into the project plan, reporting progress, identifying and mitigating risks and issues and communicating dependencies

Experience & Skills required

· Educated to degree level · 3-5 years relevant working experience as a Business Analyst

· Experience in industry standard delivery methodologies (in particular with Waterfall and Agile)

· Experience producing a wide variety of documents such as requirement specification documents, functional specification documents, requirements traceability matrix etc)

· Experience with process mapping software (e.g. Microsoft Visio)

· Proficiency in data analysis and visualisation tools such as Microsoft Excel, PowerBI and Tableau

· Process re-engineering

· Problem solving and analysis

· Workshop facilitation · Stakeholder interviewing

· Communication (verbal and written)

· Stakeholder management / influencing

· Cross-functional working

· Ability to deal with ambiguity

· Commitment to continuous learning

Collinson is an equal opportunity employe r and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at [email protected]