Duty Manager

Job Details

Duty Manager - Guinness Open Gate Brewery, London

Salary: £38,500 per annum

Working pattern: 40 hours per week, 5 over 7

Opening December 2025

Step into a landmark role at the heart of London’s newest hospitality destination.

Guinness Open Gate Brewery London - a stunning, four-floor venue featuring two innovative restaurant concepts designed to delight and inspire.

We are seeking a highly motivated Duty Managers to lead the day-to-day operations of one of our restaurant concepts, delivering outstanding guest experiences and supporting a passionate team of hospitality professionals.

About the Role

• Scheduling and training:

Create staff schedules, manage shifts, and assist with recruiting, onboarding, and training employees to ensure high performance.

• Leadership:

Motivate the team, lead by example, and handle employee issues or conflicts as they arise.

• Team coordination:

Conduct pre-shift briefings and ensure front-of-house and back-of-house teams work together harmoniously.

Operations and quality control

• Daily operations:

Manage all aspects of the day-to-day running of the restaurant, including opening and closing procedures and ensuring a professional atmosphere.

• Guest experience:

Ensure excellent customer service, handle customer complaints or issues promptly, and resolve problems to guarantee guest satisfaction.

• Food and beverage:

Work with the kitchen to monitor food quality, presentation, and preparation.

• Inventory and stock:

Manage inventory levels, conduct stock checks, and place orders for food and beverages with suppliers.

• Financial oversight:

Handle cash responsibly, monitor sales performance, and manage budgets.

About You

You are an experienced and passionate hospitality professional with a track record of successfully working high-quality restaurant operations. You thrive in fast-paced environments and have a genuine passion for creating memorable guest experiences.

You will bring:

• Proven experience managing restaurant teams, ideally in high-volume or multi-concept venues.
• A guest-first mindset, with the ability to maintain high standards of service and hospitality.
• Excellent organisational and communication skills.
• Flexibility and drive to work in a dynamic, evolving pre-opening and launch environment.

About Us:

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

#Gather and Gather

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

What's in it for you?

Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers