Patient Pathway Administrator - Ophthalmology Centre

About the department

Our new Ophthalmology Centre is a flagship development within the Welbeck network, purpose built to set a new benchmark for specialist day‑case eye care. It brings together state of the art technology, beautifully designed clinical spaces, and a calm, modern environment that supports exceptional care and exceptional teamwork.

As part of the founding team, you will help shape the culture, embed best practice, and play a meaningful role in creating a centre that patients trust and colleagues are proud to be part of.

About the role

As a Patient Pathway Administrator, you will play a central role in delivering a seamless, reassuring, and efficient patient experience from first contact through to treatment and follow up. You will work as part of a high performing administrative team to coordinate all aspects of the patient journey from appointment scheduling and front of house support to payment processing and accurate record keeping.

This is a varied position requiring excellent communication, attention to detail, and a warm, confident approach. You will be the first point of contact for patients, consultants, and external stakeholders, ensuring every interaction reflects Welbeck’s commitment to calm, personal, patient centred care. You will also contribute to operational efficiency, support new team members, and play an active role in creating a modern, well run service.

Key Responsibilities

• Deliver seamless front of house and reception support, ensuring all patients receive a warm and professional welcome.

• Accurately schedule consultations, diagnostics, imaging, and day case procedures (phone and face to face).

• Handle patient enquiries sensitively and efficiently, providing reassurance and relaying information promptly to the clinical team.

• Act as a liaison between patients, consultants, and external stakeholders to ensure integrated, well‑coordinated care pathways.

• Process payments, prepare invoices and quotes, and manage self‑pay and PMI queries.

• Maintain accurate electronic medical records, ensuring confidentiality and data security at all times.

• Support operational efficiency by managing supplies, troubleshooting issues, and contributing to process improvements.

• Promote patient dignity, privacy and choice, ensuring excellent communication throughout their journey.

• Adhere to governance, infection control, and safety policies while supporting the development of a positive centre culture.

For a copy of the full job description and the person specification details click here

About you

You will be an organised, proactive and people‑focused administrator who thrives in a role where exceptional service and attention to detail truly matter. You will bring a calm and reassuring presence to busy clinical environments, working confidently with patients, consultants, and colleagues to maintain an excellent patient experience throughout.

You will be someone who:

• Brings experience from a professional administrative, customer‑facing, or healthcare setting.

• Communicates clearly, compassionately, and professionally with patients and teams.

• Is confident managing varied tasks, competing priorities, and sensitive situations.

• Has strong organisational skills, accuracy, and attention to detail.

• Works well both independently and as part of a collaborative team.

• Is motivated by delivering excellent patient experiences and supporting high quality clinical care.

• Takes pride in contributing to a positive, patient centred culture and continuously improving how services are delivered.

About Us

For more information about Welbeck please click here

Recruitment Process

For this role, there will potentially be four stages;

• Stage 1 - Shortlisting (based on your application)

• Stage 2 - Screening Calls

• Stage 3 - interview

We aim to complete these as soon as possible after the closing date for applications.

Using AI

AI tools can be helpful when you’re preparing documents or refining how you present your experience. What matters is that anything you share with us, from your application to your interview, reflects your own skills, experience and judgement. We want to understand the real you, so please use AI responsibly and avoid submitting information that is inaccurate, exaggerated or inauthentic.

Equality, Diversity & Inclusion

At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.