cx/Cro Analyst

DR. MARTENS

London

Dr. Martens is more than a brand - it’s a global icon with over 60 years of attitude, heritage, and cultural impact. We’re a thriving, values‑driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you’re ready to make your mark, you’re in the right place. At DM, our values guide everything we do: Be Yourself, Act Courageously , Show You Care . They’re not just words - they’re how we turn passion into progress. WHERE YOU SIT As our CX / CRO Analyst , you’ll be part of the Customer Experience Team working closely with brilliant people across the business and reporting into CX / CRO Manager. You’ll be right at the heart of fast‑moving projects that shape how we show up for our consumers - today and tomorrow. WHERE YOU CONTRIBUTE This role plays a pivotal part in driving our consumer centric strategy . Everything you do will help elevate the DM experience - whether you’re enabling teams, improving processes, influencing decision making, or crafting moments that matter for our consumers around the globe. You’ll help us push boundaries, raise the bar, and keep the spirit of DM alive in everything we deliver. CORE ACCOUNTABILITIES As our CX / CRO Analyst , you will be responsible for: · Customer Journey & Performance Analysis: Analyse customer behaviour and performance across priority digital journeys (entry, browse, search, PDP, checkout, post‑purchase), tracking conversion, engagement, drop‑off, and behavioural metrics to identify friction points and optimisation opportunities. · Experimentation & Optimisation Support: Support the design, setup, execution, and evaluation of A/B and multivariate tests, contributing to a prioritised optimisation and experimentation backlog while ensuring methodological rigour and data accuracy. · Insight Generation & Knowledge Sharing: Translate complex data into clear, actionable insights and recommendations to inform experience, optimisation, and product decisions, ensuring test results and learnings are well documented and shared for reuse across teams and markets. · Cross‑Functional Collaboration & Data Governance: Work closely with UX/UI, CRO, Product, and Analytics partners to support experience improvements, while maintaining data quality, consistency, and reliability within agreed governance and experimentation frameworks. KEY SKILLS & CAPABILITIES Put simply, the key things we’re looking for are: · Analytical & Experimentation Foundations: Strong capability in analysing customer behaviour, performance data, and experimentation outputs, with a solid understanding of experimentation principles, hypothesis testing, and optimisation best practices. · Customer & Digital Journey Focus: Customer‑centric mindset with strong familiarity in eCommerce and digital journeys, able to interpret how design, content, and experience quality impact user behaviour. · Insight Communication & Collaboration: High attention to detail and rigour in analysis, reporting, and interpretation, with the ability to clearly explain insights and collaborate effectively within cross‑functional teams. · Tools, AI & Ways of Working: Practical awareness of AI‑enabled analytics, research, and experimentation tools, and comfort operating within structured, iterative optimisation and delivery environments. WHAT’S IN IT FOR YOU?· Hybrid working · Welcome free pair of Docs · ‘Buy as you Earn’ [AH1] Share scheme · 65% off all Docs · 50% off Accessories · Pension Scheme through Aviva · Life Assurance · 25 Days Annual Leave + Bank Holidays · Private healthcare · 2 paid volunteer days per year READY TO FILL YOUR BOOTS?If you’re excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality - we’d love to hear from you. Application closing date: Friday 12th June 2026At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity [AH2] [AH3] or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community. #LI-AH1 YOUR FUNDAMENTAL QUALITIES It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it.

Posted 2026-05-30

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