Clients Service Manager

About the Role:

London Care Support is seeking a dedicated and experienced Client Services Manager to oversee client onboarding, manage care reviews, and ensure exceptional service delivery across our domiciliary and community-based care services. We are looking for someone with strong communication skills, sector knowledge, and a passion for delivering high-quality care.

Key Responsibilities:

• Lead the full client journey from initial enquiry to assessment, onboarding, and ongoing reviews.
• Conduct client assessments and develop personalised care plans.
• Build and maintain positive relationships with clients, families and referral partners.
• Ensure all services adhere to CQC requirements , care plans, and quality standards.
• Support care coordination teams with rota planning and service oversight.
• Manage client feedback, concerns and service improvements.
• Promote services and support business growth through strong client engagement.

Requirements:


Academic Requirements:

• Minimum Level 3 Health & Social Care qualification (or equivalent).
• Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards it) is highly desirable.
• Additional training in safeguarding, moving & handling, or care management is an advantage.

Experience & Skills:

• Previous experience in a client services, care coordination, or care management role within the homecare or healthcare sector.
• Strong knowledge of CQC regulations and best practice in domiciliary care.
• Excellent communication, organisation and relationship-building skills.
• Confident in managing multiple tasks in a fast-paced environment.
• Driving licence desirable but not essential.

What We Offer:

• Salary: £28,000-£45,000 depending on experience and qualifications.
• Opportunities for professional development and funded training (including Level 5).
• Supportive team environment and strong leadership support.
• Hybrid/flexible working arrangements.