Unified Communications Engineer

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

We are looking for a UC Engineer to work in our area of the EMEA Services Delivery function.

You will need to demonstrate exceptional UC support skills across not only Microsoft Teams Voice which includes Operator Connect, Direct Routing as a Service and calling plans, but also any 3rd party applications which makes up a complete voice solution for many insight customers. As well as having deep understanding of how to manage and support complex Teams Voice solutions, as well as adhering too agreed Key Performance Indicators (KPIs), Operational Level Agreements (OLAs), Service Level Agreements (SLAs) and Service Level Targets (SLTs) for ticket resolution.

So, if this is of interest to you then we would be keen to hear from you!

***This position is offered as a two-year fixed-term contract, with the possibility to transition to a permanent, subject to business needs and individual performance.***

As a UC Engineer your Responsibilities are:

• Be able to support and have End-to-end deployment knowledge of On-Premises, Hybrid and Office 365 for Microsoft Teams Unified Communications.
• Eager to learn new tools and technologies, and passion to deliver quality solutions both individually and as part of a team.
• Communicate to technical and non-technical stakeholders.
• Work closely with your UC consulting teammates to understand the design, build, and implementation of the next-generation solution for Microsoft Teams Voice which could include, Contact Centre, and Call Analytics, leveraging partner solutions from the Microsoft Voice vendor ecosystem, before the solution arrives at support services and in turn your stewardship of supporting.
• Support both customers remote deployments, as well as insight’s hosted SIP trunking and hosted Teams Voice solutions.

Experience and Skills:

• Experience based on Microsoft Voice solutions, like Skype for Business or Microsoft Teams and Analogue and Landline (QSIG, DPNSS, POTs, PRI, BRI).
• Ability to own tickets raised for our insight customers and Identify network system issues, troubleshoot, and provide solutions for the Microsoft Teams Voice solutions implemented and managed.

• Strong background for engineering with possible architectural design of Unified Communications with a focus on Microsoft Teams and Teams PSTN configurations as a must.
• Deep understanding of Microsoft Teams core services, features, and feature management.
• Deep understanding of data governance, data storage, and multi geo voice service availability.
• Experience supporting enterprise-scale Teams Voice solutions using the following technologies, Microsoft Teams including PSTN Capabilities, Session Border Controllers, Ribbon, AudioCodes, SIP Connectivity via Direct SIP or Channel provider, Contact Centre Solutions including, anywhere 365 Contact Centre, Luware Contact Centre, Nice Contact Centre.
• Call Recording like Verba Recording, Dubber, ASC Technologies.
• Call Analytics like Code – Clobber.
• Active Directory and ADFS knowledge, Level 300 knowledge of Ecosystem hardware supportability (End User Devices and Microsoft Teams Rooms Systems) Logitech, Poly, EPOS, Microsoft Surface Hubs, Yealink.

• Experience specifically around Microsoft on premises and cloud migrations including Migrations and Migrations tools for, Microsoft Teams, Microsoft Skype for Business 2015, 2019.

• Experience of Voice Technologies like Mitel, Avaya (Nortel), Cisco Call Manager/Cube. 

About Insight: 

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.

We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988, and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, enthusiastic about helping customers and the real people who sit behind them. 

Application Details: 

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. 

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this time, please presume that on this occasion, your application was not successful. 

A full job description will be provided upon application.

#LI-ED1