Senior Content Designer

About Moneybox

At Moneybox our mission is to give everyone the means to get more out of life. Were guided by our belief that wealth isnt about the money its about the means to more - more freedom opportunities possibilities and peace of mind. Moneybox is an award-winning wealth management platform helping over one and a half million people build wealth throughout their lives whether theyre saving and investing buying their first home or planning for retirement.

Job Brief

This is a foundational role and your chance to be the first Content Designer hired into the Product Design team and the wider company. We are looking for an experienced self-sufficient Senior who will own and define the critical role of content in our in-app user experience.

You will solve real business problems by applying a strategic data-driven approach to language ensuring that words and visuals are crafted together as one and that content is concise tailored and actionable.

Your initial focus will be within the Customer Strategy team with a focus on driving engagement and conversion where your work will have a clear measurable impact on key business metrics. Youll be tasked with coming up with fresh ideas to improve existing user experiences configure experiences available in the CMS and bring new ideas for experiences that will impact revenue streams. Because youll be part of the Commercial stream an interest in growth and revenue is essential.

Please note this is a hybrid role with two days per week in our London office.

What youll do

• As our Senior Content Designer you will be responsible for setting the standard for user experience content excellence across our mobile and web apps.
• User Experience Content Strategy & Ownership: Own all the text the user encounters while using the product itself including labels instructions error messages and empty states. All content must meet WCAG Accessibility standards.
• Design Partnership: Work as a true partner with Product Designers Product Managers and User Researchers from the very start of the design process involved in wireframing user journey mapping and information architecture.
• Marketing Content partnership - Youll also regularly collaborate with the marketing content team across Moneybox. Youll champion the Moneybox brand tone of voice and its carefully considered implementation.
• Data-Driven Design: Analyse the performance and business impact of your work (e.g. conversion rates engagement metrics) and proactively suggest and plan content-led improvements. You will be targeted on meeting delivery goals and metrics such as increasing average product per user.
• Scaling & Standards: Concept deliver and scale engaging user experiences. You will be a key contributor to our Content Design standards systems and processes. Youll be responsible for writing and maintaining our User Experience Content guidelines.
• Stakeholder Advocacy: Articulate and present your design decisions and learnings clearly to stakeholders at all levels. You will advocate for the inclusion of Content Design at every level and ensure key stakeholders are excited about its impact.
• Champion AI-first content design: Exploring how tools and automation can enhance efficiency quality and experimentation.
• Execution: Ensure all user experiences are release-ready passing content and compliance checks and delivering on our users needs.

What were looking for

• Must Have:
• At least one previous role within a product team dedicated to creating and improving user-centric data-driven digital experiences.
• A portfolio demonstrating best-in-show examples of how youve used data and research to identify user needs and deliver high-quality user experiences through content.
• Hands-on experience with A/B testing iterative design processes and experimentation in optimising user journeys and conversion rates.
• A track record of building strong relationships with and exerting influence on senior stakeholders across Product Engineering Research Legal Marketing and Commercial.
• Proficiency in design tools like Figma/Sketch and an understanding of how Content Design integrates with a design system and workflow.
• A working knowledge of how content design sits in the context of a wider business with comfort in pitching new ways of working and advocating for the function.
• An ability to context switch navigate ambiguity balancing strategy and relationships across multiple cross-functional teams.
• Nice to Have:
• Experience working in a regulated Fintech environment.
• Experience working with CMS.
• Experience working in a fast-paced start-up environment.
• Experience working with Large Language Models (LLMs) and Generative AI tools.
• This probably isnt for you if:
• Your experience is mostly in marketing content advertising journalism or social media and you have no hands-on experience of content design or working in UX.

Whats in it for you

• Competitive remuneration package.
• Enhanced company pension scheme
• Hybrid working environment
• Home office furniture allowance
• Personal Annual Learning and Development budget
• Private Medical Insurance
• Health Cash Plan (cashback on visits to the dentist & opticians etc)
• Cycle to work scheme
• Gympass subscription to a variety of gyms and wellbeing apps
• Enhanced parental pay & leave
• 25 days holiday bank holidays with additional days added with length of service.

Our Commitment to DE&I

At Moneybox we promote support and celebrate inclusion diversity and equity for all so that everyone can bring their full selves to work. We believe that diversity drives innovation and that if our team is representative of our community of customers we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential

Working Policy:

We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.

Visa Sponsorship:

At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.

Please read before you apply!

Please note if offered a position the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role please let us know in advance. By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.

We collect applicants personal data to manage our recruitment related activities. Consequently we may use your personal data to evaluate your application to select and shortlist applicants to set up and conduct interviews and tests to evaluate and assess the results and as is otherwise needed in the recruitment process do not share your personal data with unauthorised third parties. However we may if necessary share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

If you are unsuccessful in your application we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would like to reach us then please email: emailprotected. If you would rather we did not keep your details on file you can contact us at: emailprotected

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Required Experience:

Senior IC