Pottery Café Manager (Kingston)

Position Overview

We are looking for a hands-on Manager to oversee the day-to-day running of a busy pottery café.

This role focuses on operational execution , staff management, and customer experience. You will be responsible for ensuring the studio runs smoothly during opening hours, staff are supported and accountable, and customers have a well-organised, enjoyable visit.

This is a practical, floor-based role suited to someone comfortable making decisions, managing people, and keeping operations running consistently.

Key Responsibilities

Daily Operations

• Oversee the day-to-day running of the studio during opening hours

• Ensure smooth customer flow, bookings, and session turnover

• Resolve operational issues promptly and calmly

Staff Management

• Create and manage staff rotas and shift coverage

• Lead and support front-of-house staff during service

• Address lateness, performance issues, and conduct fairly and consistently

• Support onboarding and training of new staff

Customer Experience

• Ensure a welcoming, organised experience for all customers

• Handle customer questions, feedback, and complaints professionally

Standards & Organisation

• Ensure procedures are followed consistently

• Maintain cleanliness, organisation, and presentation of the studio

• Monitor stock levels and flag ordering needs

• Maintain clear handovers and basic documentation

Owner Support

• Escalate significant issues appropriately

• Reduce the need for owner involvement in day-to-day operations

What We’re Looking For

Essential

• Previous experience managing a café, studio, or similar customer-facing business

• Confidence managing people and making day-to-day decisions

• Strong organisational skills and attention to detail

• Calm, professional approach in a busy environment

• Clear communication skills

Desirable

• Experience with rotas, bookings, or scheduling systems

• Experience in hospitality or experience-based businesses

• Comfortable being hands-on and leading by example