C u s t o m e r S e r v i c e - C a l l s / E m a i l s a n d A d m i n i s t r a t i v e D u t i e s

Uniting People
Southall, Greater London

Customer Service and Sales Advisor- Customer Engagement

Location: Southall- Fully Office Based
£27,000 Salary with a bonus of £6000 paid annually
Monday- Friday day shifts with occasional Sunday working

Overview
We are seeking a dedicated Customer Service Representative to join our clients dynamic team. The ideal candidate will be responsible for providing exceptional support to their clients, addressing inquiries, and ensuring a positive customer experience. This role offers an excellent opportunity for individuals who are passionate about delivering outstanding service and building strong relationships with customers.

Responsibilities

  • Own your defined geographical area of clients
  • Call customers as per daily call plan - Outbound Calls.
  • Take inbound calls and action as required.
  • Work with all customers to support them on the customer journey.
  • Check customer details are logged correctly; contact number, contact name, email address, address, postcode, times open for deliveries.
  • Action order amends and add-ons for your customers
  • Gain new listings
  • Work with sales team to generate leads for your territory
  • Work through lapsed account list to reactivate customers working with your field-based colleagues and adding to your call plan.
  • Ensure your territory customers are aware of promotions

Experience

  • Previous experience in a customer service or call centre role is desirable but not essential; training will be provided.
  • Excellent communication skills, both written and verbal, with a friendly and professional demeanour.
  • Strong organisational skills with the ability to manage multiple tasks simultaneously.
  • Proficiency in using computer systems and customer relationship management (CRM) software.
  • Ability to remain calm and composed when handling difficult or irate customers.
  • A proactive attitude with a genuine desire to assist clients and resolve issues efficiently. This position offers an engaging environment where your interpersonal skills can flourish while contributing positively to our client’s reputation for outstanding customer care.
Posted 2026-04-15

Recommended Jobs

Senior Gardener

English Heritage
Orpington, Greater London

Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? With 14 main garden sites and dedicated garden teams, we are looking for a Senior Gard…

View Details
Posted 2026-07-21

French ECT - Outstanding Girls’ School in Wandsworth...

Marchant Recruitment
London

French ECT – Outstanding Girls’ School in Wandsworth (January Start) Location: Wandsworth, London Start Date: January 2026 Contract Type: Full-time, Permanent Salary: Paid to scale on a…

View Details
Posted 2025-11-18

IT Technician - Mixed Secondary School in Sutton

Marchant Recruitment
Sutton, Greater London

IT Technician – Mixed Secondary School in Sutton (January Start) Location: Sutton Start Date: January 2026 Contract Type: Full-time, Permanent Salary: Competitive A thriving mixed 1…

View Details
Posted 2025-11-22

Optometrist - Twickenham

OutsideClinic
London

Position: Optometrist Location: Twickenham and surrounding areas Salary: Up to £64,000 Commission: Paid Monthly Company Car - for business and personal use Days: 4 or 5 days a week …

View Details
Posted 2026-07-28

ECT Teacher of Geography - Outstanding School in Brent

Marchant Recruitment
Brent, Greater London

An Outstanding High School in Brent requires a permanent, full-time Early Career Teacher (ECT) of Geography, starting January 2026. Join a well-regarded Humanities department in a high-performing sch…

View Details
Posted 2025-10-22

Safer Communities Officer

Lewisham Council
Lewisham, Greater London

Job Category : Environmental Services Location : Holbeach Office, Lewisham Council Hours Per Week : 35.00 Start Date : Immediate start Start Time : 09:00 End Time : 17:00 Salary: £23…

View Details
Posted 2026-05-30

Customer Service Coordinator

CEVALogistics
Heathrow, Greater London

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500…

View Details
Posted 2026-06-30

Administrator - Outstanding Secondary School, Greenwich

Marchant Recruitment
London

Administrator – Outstanding Secondary School, Greenwich Start Date: As soon as possible Contract: Full-time, Permanent Salary: Paid to scale School information: This is a 11 to 18 well…

View Details
Posted 2026-01-24

National Account Manager - Tesco

Bacardi Limited
London

YOUR OPPORTUNITY YOUR OPPORTUNITY You will be an integral part of the Off Trade Channel Family, shaping our success by creating and executing, via stretching and compelling JBPs with you custom…

View Details
Posted 2026-06-03