Regional Customer Services Manager
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper., We are looking to recruit a Regional Customer Services Manager to join our team in the Scotland West region. The role of Regional Customer Services Manager will see you lead and direct the regional Customer Services function, ensuring high-quality service delivery, effective workflow, and consistently positive customer outcomes across the full post-completion customer journey. The role has overall accountability for operational performance, customer satisfaction, warranty and NHBC obligations, cost control, and continuous improvement across Customer Services administration, coordination, inspection, and field teams.,
- Take overall responsibility for the delivery of customer service quality and performance across the region.
- Act as a senior point of authority on sensitive customer matters where commercial, reputational, or technical risk exists.
- Lead and sponsor process improvement initiatives to improve service quality, efficiency, and workflow across the region.
- Work closely with Production teams and subcontractors to improve build quality and reduce lead times for remedial works. Proven experience in a senior Customer Services management role, ideally within construction or housebuilding.
- Good working knowledge of NHBC standards, building regulations, and warranty obligations.
- Ability to provide sound advice and leadership to Customer Services teams and contractors.
- Determined, resilient, and self-motivated.
Recommended Jobs
English ECT - Independent School, Islington
A prestigious Independent School in Islington is seeking a permanent, full-time Early Career Teacher (ECT) of English, starting January 2026. Start your career in an intellectually vibrant English de…
Transaction Tax Specialist - High Growth PE-Backed Firm
Join a fast growing, PE backed professional services firm and take centre stage on headline transactions. We are hiring at Manager or Senior Manager level for an ambitious Transactions Tax specialist…
Building Safety Co-ordinator
Job Category: Building Services & Maintenance Job location: Fleet House, 59-61 Clerkenwell Road, London, London, EC1M 5LA, Southern Housing Hours per week: 35 Start date: Immediate start S…
Forward Deployed Banker
About 9fin 9fin is the AI platform powering global debt markets — the world’s largest asset class at over $145 trillion. Debt markets are vast, global, and mission-critical, yet still run on fra…
Associate Transport Project Manager
AtkinsRéalis is seeking Assistant Project Managers in Glasgow to support highways and local transport projects. This role is ideal for individuals aiming to advance their project management careers w…
Caretaker | Vibrant Primary School | Harrow
CORE PURPOSE We require a practical, reliable Caretaker to support the day-to-day operational upkeep, security, and cleanliness of our primary school campus. Operating within a close-knit faciliti…
Biology Teacher - Academic Rigour - Newham
Biology Teacher – Drive Academic Rigour and Advanced Investigative Biology – Newham An ambitious secondary school in Newham requires an experienced Biology Teacher committed to academic rigo…
Category Planner (Hiring Immediately)
About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneer…
Year 2 Teacher — Independent School — Southwark — January...
Are you an experienced Year 2 Teacher seeking a Full-Time role in an Independent School in Southwark from January 2026? This Independent School is recruiting a confident Year 2 Teacher to join its KS…
Senior Product Manager
About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globall…