Learning Experience & Systems Apprentice

TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London we now have 3 venues in the UK and our first venue in Dallas, US! We are set to open in Paris, Mexico and Guatemala in 2026!

At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!

About the role:

Location: Hybrid with travel to venue locations across the UK, Europe at least 2x per week

Reports to: Global Talent Development & Learning Lead

Hours required : 45 per week (1 day a week dedicated to completion of Level 5 Digital Learning Designer Qualification)

Contract Length: 19 months, with possibility of a permanent role at the end, dependent on business needs

Anticipated Start Date: April 2026

As TOCA continues to scale across corporate and franchise markets, we are developing learning systems to maintain pace with operational changes while supporting long-term leadership and capability growth. The Learning Designer & Administrator Apprentice will own the design, maintenance, and reporting of learning content and platforms across both TOCA brands (Soccer and Social), ensuring learning remains accurate, accessible, and relevant.

This is an apprenticeship role, designed for someone early in their learning or People & Culture career, working closely with our Global Talent & Development Partner mentorship and first hand experience in a global learning and development role

Key responsibilities:

Learning Design & Content Maintenance

Creation and maintenance of operational learning materials across both TOCA brands, including:

• Classroom-based workshop materials (participation guides, facilitation guides and tools to use during the workshops)
• E-learning modules and structured learning pathways for teammates
• Job Aids, SOPs and assessments
• New venue opening learning toolkits

Ensuring training materials are updated quickly and accurately in response to operational changes, including:

• Menu changes
• Service updates
• System and process changes
• New territory launches

LMS Administration

Management of TOCA’s global learning platforms end-to-end, including:

• Maintaining clean, accurate learning pathways
• Uploading, updating and archiving learning content
• Monitoring completions, engagement and learner progress
• Building quizzes, assessments and knowledge checks
• Ensuring data accuracy and platform governance

Reporting & Insight

You will support reporting across key People and Culture and Operational indicators, including:

• Teammate observation and coaching tools (Legend Service Assessments) and their usage and engagement
• Training contribution to Spend Per Guest (SPG)
• Onboarding completion and readiness
• Venue, territory and franchise comparisons

Global Franchise Support

• Supporting franchise partners with consistent, up to date learning materials
• Enabling fast rollout of training updates across global markets
• Supporting localisation where required to maintain global standards

We can’t live without:

• Strong attention to detail and organisation
• Clear written communication skills
• Awareness working with digital platforms and systems
• Ability to manage multiple priorities and deadlines
• Awareness of e-learning authoring tools such as Articulate 360, Adobe Captivate, or similar learning design software
• Curiosity and willingness to learn quickly
• Pride in accuracy, structure, and quality

Nice to have:

• Interest in learning design, People & Culture, or talent development
• Experience using LMS platforms or learning management systems
• Basic understanding of operational or frontline environments
• Interest in data, reporting, or insight-led decision making

Benefits :

You’ll have full access to our TOCA Treats, which includes (but is not limited to!):

• Complimentary TOCA games!
• Huge discounts on our F&B
• Free meal whilst on shift
• Local retail & hospitality discounts!
• Teammate Assistance Programme with access to free counselling sessions
• Great opportunities for development within a global brand!