Duty Officer- The Hub Sports Facility

Duty Officer - The Hub Sports Facility
The Hub, The Regent’s Park, NW1 4RU

About Us

The Royal Parks (TRP) is a charity established in 2017, managing over 5,000 acres of diverse parkland, rare habitats, historic buildings, and monuments in eight Royal Parks across London. These include Hyde Park, Kensington Gardens, The Green Park, St James’s Park, and more.

We also manage other important public spaces such as Brompton Cemetery and Victoria Tower Gardens, making these iconic green spaces some of the most visited attractions in the UK, with tens of millions of visits annually.

We are now looking for a Duty Officer to join us on a fee-paid casual contract, working on an ad-hoc basis for approximately 8–15 hours per week. The shifts will be weekends in winter (September – March) and weekends and evenings in summer (April – August).

The Benefits

- Salary of £14.88 per hour
- 26 days' annual leave plus public holidays, increasing to 29 days after three years’ service (pro rata)
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location

This is a rewarding opportunity for a motivated and customer-focused individual to join our world-class team in The Regent’s Park Hub, London’s premier outdoor sports facility.

You will have the chance to work in one of London’s most iconic and picturesque parks, surrounded by stunning green spaces and historic landmarks, providing a truly unique and inspiring working environment.

What’s more, you’ll benefit from a refreshingly flexible part-time schedule that fits around your life, affording you the freedom to balance your personal commitments and professional aspirations seamlessly.

So, if you want to join a world-renowned organisation and contribute to one of the UK’s most loved public spaces, read on and apply today!

The Role

As a Duty Officer, you will assist with the day-to-day operations of The Hub in Regent’s Park, delivering excellent customer service and supporting facility bookings.

Specifically, you will help generate income through sports bookings and events in Regent’s Park and Primrose Hill, ensuring the efficient management of the facilities.

Alongside this, you will maintain a safe, welcoming, and well-managed environment across the site. You will oversee pitch and facility use, carry out regular pitch inspections, and supporting high standards for facilities and equipment in line with our policies.

Additionally, you will:

- Manage bookings for facilities and events, ensuring smooth operations
- Open and close The Hub, ensuring security and safety checks are completed

About You

To be considered as a Duty Officer, you will need:

- IT literacy, basic numeracy, and the aptitude to use a computer-based booking system and information management systems
- The ability to work unsupervised and achieve goals
- Excellent written and verbal communication skills to engage effectively with people of all ages and abilities
- Strong interpersonal skills, with a commitment to delivering exceptional customer service

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

Other organisations may call this role Hub Officer, Facility Officer, Facility Operations Officer, Facility and Event Duty Manager, Events and Facilities Supervisor, Sports Facility Assistant, or Customer Service Officer.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

So, if you are interested in this unique opportunity as a Duty Officer, please apply via the button shown. Successful candidates will be appointed on merit. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.