Technical Services Manager - Battersea Power Station, London

Purpose of the Role

The Technical Services Manager will be primarily responsible for identifying and delivering commercially and operationally realistic, best practice, technical and operational solutions to site specific issues. The role will involve the design, delivery & implementation of site-specific improvement strategies in recognition of change management.

Key Responsibilities

· Source and procure national and local contracts to ensure the estate and associated buildings is covered with all our statutory and legislative commitments.

· Create technical specifications to ensure long life management of assets, best value for money, adequate scope of maintenance in terms of frequencies, tasks, PPM and repairs.

· Control budgets and service delivery across the estate and buildings, establishing ‘value for money’ strategies for delivery technical services.

· Preparation and Management of engineering service charge budgets, to include procurement as per SMR policies

· Define the PPM regime for the plant across the estate.

· Establish, implement, document, and maintain site specific operating procedures and systems which are tailored to the clients’ needs.

· Implementation, management, and development of the E-Logbooks planned maintenance system, ensuring information, plant history, drawings and technical information is accurate and up to date.

· Develop and maintain the base building asset register. Review and develop site-specific maintenance tasks. Ensure drawing and O & M’s are updated to reflect any changes carried out to the installed systems. Develop, implement, and maintain site-specific plant replacement

· To ensure new buildings and areas of public realm are handed over in accordance with BPS and SMR guidelines and that all manuals are in place as soon as is reasonably practicable.

· Manage service providers and monitor performance against SLAs and KPIs.

· Make clear decisions and direct contractors for all reactive works.

· Support the Development team to monitor construction processes when processes impact an area under the remit of the Estate Management Team.

· Complete engineering site surveys and audits.

· Provide technical support to the operational team.

· Although the primary focus of the role is technical service, also work within the FM department and extremely closely with Operations, Asset Management, H&S, so together you will be responsible for always delivering excellent services and surpassing customer expectation.

· Manage all asset lists within the Estate, ensuring any new assets introduced are adequately maintained.

· Liaise with Permit Management to assist in the maintenance of the online e-permit system and reviewing of RAMS for Estate works.

· Manage the associated M&E tasks from the company risk register, ensure quotes obtained and works are agreed before commencing.

· Keep the online system, Track Record up to date and ensuring all outstanding actions are completed within the requires timescales.

· Ensure compliance at all times with operational standards, codes of practice and health and safety requirements.

· Provide overseeing engineering support for the residents spa and gym, including attending a quarterly meeting

· Provide reactive engineering support for retailers on the estate

· Form part of the Duty Manager roster for out of hours escalations

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Skills, Knowledge and Experience

· Engineering apprenticeship with relevant on job experience, Engineering Degree with relevant industry experience or significant industry experience in a similar role.

· Working knowledge and experience of the mechanical and electrical services industry and key factors affecting it.

· Proven experience in the management of maintenance contracts and supervision of contractors.

· Ability to work effectively with staff, tenants, service providers and contractors.

· Excellent managerial and inter-personal skills with a proven track record in managing change.

· Good strategic vision and a strong commitment to customer service.

· Extensive knowledge of operating Microsoft Office applications.

· Successful people management experience, including technical & personnel development & change management.

· Extensive experience of managing services to an agreed budget.

· Self-motivated, able to work on own initiative.

· Good understanding of property management.

· Excellent communications skills, both orally and in writing.

· A comprehensive knowledge and understanding of legislative health & safety requirements.

· Excellent time management skills with ability to respond to client/contract deadlines.

Working Hours - 37.5 p/w plus extra as required

Salary - Up to £75000 depending on experience

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Please see our Benefits Booklet for more information.