Group HR Support Officer (Hiring Immediately)

POSITION OVERVIEW The Group HR Support Officer will play a critical role in supporting the HR function across the organisation. This role reports to the Group Operations and HR Manager and is responsible for ensuring the efficient administration of HR processes, maintaining employee records, and providing support for HR-related projects and initiatives. The ideal candidate will have strong organisational and communication skills, excellent attention to detail, a foundational understanding of HR principles, and the ability to handle sensitive information with confidentiality. KEY RESPONSIBILITIES HR Administration Manage and maintain accurate employee records across all agencies within the Group, including new hires, terminations, and changes in employee status. Process HR-related documentation such as employment contracts, offer letters, and benefits enrolment forms. Assist with the onboarding and offboarding process, ensuring all necessary paperwork and procedures are completed in a timely manner. Employee Data Management Maintain and update the HR information system (HRIS) with accurate employee data. Generate regular and ad-hoc HR reports for management, ensuring data accuracy and compliance with reporting requirements. Support the HR team in tracking key HR metrics, such as turnover rates, headcount, and employee engagement. Payroll Administration Ensure smooth and accurate payroll operations across multiple entities within the Group. Collaborate with the Finance department to complete payroll master sheets for each agency. Receive and process payroll data, ensuring all details are accurate and up to date. Verify entries and proactively resolve any issues or discrepancies. Ensure all relevant deductions and payments are correctly reflected in the master sheets. Liaise with HR leads across the Group, as well as the CEO and CFO, to gather necessary information, evidence, and approvals. Follow up on payroll queries in coordination with Finance. Adhere to established payroll processes with precision and consistency. Benefits Administration Assist in the administration of employee benefits programs, including health insurance, pensions, and other benefits offered by the Group. Serve as a point of contact for employee benefits inquiries, providing guidance and support as needed. Coordinate with benefits providers and ensure timely processing of benefits-related documentation. Recruitment Support Assist in the recruitment process, including job postings, scheduling interviews, and coordinating candidate communications. Support the HR team in managing candidate pipelines and maintaining recruitment records. Assist with the coordination of recruitment events. Compliance and Policy Support Ensure compliance with HR policies and procedures across the Group, supporting audits and compliance reviews as necessary. Assist in the development and updating of HR policies, procedures, and employee handbooks. Stay up to date with employment laws and regulations, ensuring the Group’s HR practices remain compliant. HR Projects and Initiatives Provide administrative support for HR projects, including employee engagement initiatives, training programs, and diversity and inclusion efforts. Assist in the coordination of HR events, such as workshops, training sessions, and company-wide meetings. Collaborate with HR colleagues across the Group to share best practices and improve HR processes. General HR Support Serve as a first point of contact for HR-related queries from employees and managers, providing accurate information and directing them to the appropriate resources. Assist in resolving day-to-day HR issues, escalating complex matters to senior HR staff as needed. Provide general administrative support to the HR team, including scheduling meetings, preparing documents, and managing HR communications. Monitor and manage the Group Glassdoor account. QUALIFICATIONS Education: CIPD Level 3 preferred. Experience: Previous experience in an HR administrative role. Skills: Strong organisational and multitasking abilities. Excellent written and verbal communication skills. Proficiency in Microsoft Office Suite and HRIS systems, with BambooHR experience preferred. High level of attention to detail and accuracy. Ability to oversee sensitive and confidential information with discretion. Attributes: A proactive and flexible approach to work. Strong critical thinking skills. Ability to work effectively in a collaborative environment. RIGHT TO WORK We have a legal obligation to ensure that all our employees have the right to work in the UK. If we make an offer of employment, we will need to check that you are eligible to work in the UK before you start. WORKING CONDITIONS This is a hybrid role, with the expectation of working from our London office twice a week. BENEFITS What We Offer – From Day One: 5% pension scheme with salary sacrifice option Cycle to work scheme Income protection & life assurance Holiday Buy & Sell Scheme (available annually in December 24/7 Employee Assistance Programme (EAP) Annual flu jab & eye test Access to wellbeing apps 25 days annual leave + UK bank holidays After Probation: Private medical insurance Long service rewards: Extra day of annual leave each year after 3 years Monetary recognition at 5, 10 & 15 years