Pest Control Scheduler

6 Month Contract With A Local Authority

Role Purpose

To arrange and schedule appointments and programmed works for the Pest Control Service (PCS), ensuring the delivery of an efficient, effective, and customer-focused operation. The postholder will support the coordination and administration of PCS activities, ensuring compliance with service standards, legislative requirements, and council policies. The role includes managing scheduling for internal and external clients both within and outside the Borough.

Hybrid working will be offered following an initial period in the office to become fully familiar with Pest Control administrative routines and systems.

Key Responsibilities

• Arrange, allocate, and monitor appointments, programmed works, and job requests for PCS officers.

• Ensure efficient daily and weekly scheduling to maximise service productivity and meet agreed targets.

• Communicate appointment details accurately to customers, officers, and service partners.

• Respond promptly to changes, cancellations, emergencies, and priority cases, adjusting schedules accordingly.

• Provide a professional first point of contact for service users, dealing with enquiries, booking requests, and general information.

• Maintain high standards of customer care, ensuring clear communication and timely updates to clients.

• Manage service complaints or escalations in line with council procedures, referring issues as appropriate.

• Maintain accurate records of appointments, officer schedules, service requests, and case outcomes.

• Input and update data across council systems and databases, ensuring accuracy and confidentiality.

• Produce routine reports, statistics, and service performance information as required.

• Support invoicing, payment processing, and documentation linked to PCS activities.

• Ensure all scheduling and administrative processes meet service, legislative, and council policy requirements.

• Assist with the coordination of health and safety documentation, risk assessments, and compliance records.

• Support continuous improvement initiatives to enhance the efficiency and quality of PCS operations.

• Work collaboratively with colleagues across PCS and wider council teams.

• Provide support and cover for other administrative staff during absence or peak periods.

• Contribute to a positive, proactive, and cooperative team environment.

Requirements

• Strong IT skills, including confident use of Microsoft Office (Outlook, Excel, Word).

• Excellent organisational and scheduling abilities, with strong attention to detail.

• Effective communication skills, both written and verbal.

• Ability to work well within a team and maintain good working relationships.

• Ability to manage competing priorities in a fast-paced service environment.

• Strong customer service skills and a professional telephone manner.

• Previous experience in a customer service, administrative, or scheduling/co-ordination role.

• Knowledge of the local area to support effective planning and appointment routing.

• Experience working within a local authority or similar public service environment.

• Familiarity with local government service systems and processes.