Practice Manager

Practice Manager - Specialised Private Clinic

We are seeking a Practice Manager who is a natural leader with exceptionally high standards and a strong work ethic. The successful candidate will ensure the smooth daily operation of our world-class ophthalmic institute. As a key member of the clinic's leadership team, the Practice Manager will oversee all operational functions, ensuring that patient care, staff coordination, facilities management, and administrative processes are delivered to the highest standards.

This role requires strong organisational skills, strategic thinking, and a patient-centred approach that reflects the bespoke and exceptional medical care provided by the clinic.

Location: Harley Street
Salary: Dependent on experience

Practice Manager Key Responsibilities

Operational Management
Lead the daily operations of the clinic to ensure outstanding patient care.
Manage administrative, front-of-house, and facilities teams.
Oversee appointment scheduling, patient registration, and clinic readiness.
Ensure proper management of stock levels, equipment maintenance, and supplier relationships.
Act as the primary point of contact for operational matters.
Work closely with the medical team to ensure clinics are well-organised and operational queries are resolved promptly.
Implement processes to optimise efficiency and enhance the patient experience.
Coordinate urgent or emergency patient appointments.

Strategic and Financial Management
Collaborate with the Senior Leadership Team to develop operational strategies.
Monitor clinic performance and implement improvements where needed.
Manage budgets, procurement, and stock control.
Support business development initiatives through effective operational planning.

Patient Experience

Ensure a discreet, welcoming, and reassuring environment for all patients and visitors.
Foster a culture of service excellence throughout the clinic.
Act on patient feedback to continuously enhance the patient journey.
Maintain the clinic’s premium environment to the highest standards.

Compliance and Risk Management

Lead health and safety protocols, infection control measures, and facilities management.
Uphold GDPR requirements and patient confidentiality.
Ensure ongoing compliance with Care Quality Commission (CQC) standards, working proactively with relevant teams and advisors.
Maintain inspection readiness at all times.
Conduct risk assessments and implement appropriate mitigation plans.

Team Leadership and Development

Lead, support, and develop the administrative and operational teams.
Oversee recruitment, training, and performance appraisals.
Promote a positive, high-performing team culture.
Manage staffing levels and team schedules to meet operational needs.

Required Experience

Previous experience in operations management within private healthcare.
Proven leadership and team management experience.
Strong organisational skills with the ability to multitask and manage competing priorities.
Excellent communication and interpersonal skills, with a patient-centred approach.
Proficiency in Microsoft Office and clinic or booking software.

We Offer

A key leadership role within a prestigious, high-performing private clinic.
A supportive and collaborative team environment.
Opportunities for professional development and leadership growth.
23 days’ annual leave plus bank holidays.
Private health insurance.
Life insurance.
Pension plan