Commercial Marketing Manager (SD)

About ZAVA

We believe healthcare should be accessible, dependable and affordable for everyone. Now part of Hims & Hers Health, Inc., one of the fastest growing digital health companies in the world, we’re entering an exciting new chapter as we expand our reach and accelerate our impact.

Our team of Doctors, Engineers, Patient Care Advisors, Pharmacists, Marketers, Product Managers, UX Designers, Commercial, and Operations Specialists work together to build digital healthcare that truly fits around our patients’ lives.

The pandemic changed how people access care, and we’ve led the way by providing over 14 million consultations across the UK, Germany, France, Spain, and Ireland. More patients than ever turn to us for help with weight loss and other conditions that can be safely treated online. We’re evolving our service to make care even more personal, supportive and effective.

We’re doing more than providing healthcare. We’re empowering people to take control of their health, and with the support of Hims & Hers, we’re scaling our vision to become a global leader in digital healthcare.

Your place of work is our London HQ. We currently operate as a remote-first company, though you may occasionally be required to work from the office

About the role

ZAVA is growing across the UK and Europe. Due to the acceleration of the MedTech market and Weight Loss medication, we are scaling up our services and team to deliver this growth.

One of our main income streams is providing systems that underpin Superdrug Online Doctor, an area we are keen to grow. As a Commercial Marketing Manager, you’ll manage the Superdrug Online Doctor business on a day-to-day basis, supported by a Senior Manager, forming a bespoke team of two that sits within the wider marketing function.

You will be based out of our London HQ; however, we are currently operating as remote-first, therefore, there are no set office days required. We get together occasionally at our office in Farringdon.

What you'll own

• £ multi-million marketing budget management.

• Revenue performance.

• Service development. You’ll work with our in-house clinical and operations team to identify new opportunities for service optimisation and expansion.

• Channel development.

• Paid media agency relationship management.

• Relationship Management of the Superdrug Online Doctor business.

• Stakeholder management, both internally and externally.

• Queries and requests from the Superdrug team.

• Monthly, quarterly and yearly performance reviews, which include performance analysis and actionable items that are co-owned by ZAVA and Superdrug to further improve performance for both the Superdrug and ZAVA business.

• Data insights and actionable outcomes for you, your Superdrug counterparts and team of specialists.

• Working cross-functionally with specialists in your team (SEO, content, email, PPC).

• UX optimisation via CRO testing with product, UX and data teams.

What we're looking for

• First and foremost, you will have experience in digital marketing, with exposure to several channels, including PPC, Social, SEO, CRM and content.

• Data is key. You’ll be data-driven with an understanding of how to find and use relevant data to identify areas of opportunity and improvement - we’re seeking a creative thinker with an analytical mind.

• Experience producing and delivering impactful presentations and visual reports.

• Strong stakeholder management, including the ability to communicate and collaborate efficiently with internal and external individuals of varying seniority.

• An ability to multitask and prioritise effectively, while working at pace and to tight deadlines.

• Strong analytical skills with data to spot trends, generate insights, and suggest improvements.

• Proactivity and creative thinking are crucial. You will need to generate ideas to optimise and drive growth as part of your daily responsibilities.

• Proven ability to coordinate end-to-end cross-functional initiatives, aligning stakeholders across SEO, PPC, CRM, Content, Commercial, Product, and data teams.

• Experience influencing stakeholders using data-driven insights to support commercial and marketing decisions.

• Experience with Lightdash, Looker, or other analytics tools is a plus and experience using Jira for project management is highly desirable.

• Experience with Google Workspace: Slides, Drive, and Sheets is an advantage.

Nice to have, but not at all essential

• Experience in the healthcare, digital health, eCommerce, or direct-to-consumer sector.

• Experience working in a paid media agency

Our Values

Humble: You listen and take on feedback. You are kind and caring to those around you.

Inquisitive: You question the status quo, dare to do things differently and explore the possibilities.

Resilient: You embrace change and face challenges.

Macher: You are innovative and rise above the rest to use your initiative to improve, develop and deliver.

Collaborative: You actively share ideas and work together to drive goals as a team.

Benefits from the day you join:

33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off

‍⚕️Free access to Wellness Cloud, advice, counselling, and corporate discounts

Healthcare cashback plan through SimplyHealth

20% off all ZAVA products & services for you and your friends and family

Remote, hybrid, and flexible working

MacBook Pro

Flexible bank holidays - take the ones that matter the most to you

Additional benefits following the probation period:

£500 training budget per year

‍⚕️Vitality Private Health Insurance + Vitality discounts & headspace membership

Workplace Nursery Salary Sacrifice Scheme

Pension Salary Sacrifice Scheme

✈️ Company sabbatical after 2 years

Opportunity to work from overseas for 2 months each year

Gift vouchers after 3, 5, and 10 years of service

We encourage applications from people of all backgrounds. If you don’t meet every requirement but feel you could thrive in the role, we’d still love to hear from you. If you require any reasonable adjustments as part of the recruitment process, please let us know.