Senior Account Manager

Aquent is partnering with a leading organisation at the forefront of customer communications, serving diverse sectors including commercial, retail, and financial industries. We are dedicated to transforming how businesses connect with their customers through cutting-edge solutions. This is an unparalleled opportunity to step into a pivotal role where you will directly shape the success of our most valued client relationships and drive strategic growth. Your expertise will be instrumental in understanding client needs, orchestrating exceptional service delivery, and identifying new avenues for partnership, making a tangible impact on both our clients’ achievements and our continued innovation.

In this dynamic role, you will be the primary point of contact for key clients, responsible for fostering long-term relationships and ensuring their utmost satisfaction. You will leverage your strategic thinking to understand client objectives, coordinate seamlessly with internal production teams, and proactively identify opportunities to expand our service offerings. This position offers a unique chance to lead critical client initiatives, influence business outcomes, and contribute significantly to our reputation as a trusted advisor in the industry.

Key Responsibilities:

• Client Relationship Management: Develop and nurture strong, enduring relationships with key clients, acting as their dedicated primary contact. Engage regularly to deeply understand their evolving needs, objectives, and challenges.
• Account Growth: Proactively identify and pursue opportunities for account expansion through upselling and cross-selling our comprehensive suite of services and solutions. Present innovative ideas and strategies to clients that align with their business goals.
• Project Leadership: Oversee the successful delivery of projects and services, ensuring all initiatives are completed on time, within scope, and within budget. Coordinate effectively with internal teams to manage resources and timelines.
• Strategic Partnership: Collaborate closely with clients to develop and execute strategic account plans that are fully aligned with their business objectives. Provide valuable insights and recommendations to enhance their overall experience.
• Issue Resolution: Serve as the primary escalation point for client concerns, working swiftly and effectively to resolve issues and maintain high levels of client satisfaction. Communicate solutions clearly to both clients and internal stakeholders.
• Cross-Functional Collaboration: Partner with sales, marketing, product development, and other internal teams to ensure client needs are consistently met and to support the development of tailored solutions.
• Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition, setting clear expectations, and providing the necessary training and support to maximize the value of our services.
• Market & Industry Expertise: Stay abreast of industry trends, market conditions, and competitor activities to provide relevant insights to clients and solidify our position as a trusted advisor.

Required Skills & Experience:

• Proven track record of developing and maintaining strong, long-lasting client relationships.
• Exceptional communication, negotiation, and presentation abilities.
• Demonstrated strategic thinking and a proactive problem-solving mindset.
• A history of successfully growing client accounts and driving revenue.
• Ability to effectively manage multiple projects and meet deadlines in a fast-paced environment.
• A strong aptitude for learning new software systems, including internal tools and client management platforms.
• Familiarity with specific industry knowledge within a data and production environment.
• A strong commitment to delivering exceptional client value and satisfaction.
• Ability to lead and inspire cross-functional teams, influencing outcomes with authority.
• Comfortable working in a dynamic environment, with experience prioritizing client needs in a fast-paced industry.
• A continuous improvement mindset, developing solutions to deliver great results and optimizing resources.
• Excellent teamwork skills, working cooperatively with others to accomplish objectives.
• High level of accountability, taking pride in personal contributions and delivering on commitments.
• Committed to continuous learning and professional development.
• Demonstrates behaviors of honesty, courage, integrity, and respect, fostering a culture of trust.