Strategic Account Director
- Develop deep expertise in Plentific’s products, services, and the property sector to deliver strategic, value-driven guidance to clients.
- Establish and maintain trusted, long-term relationships with stakeholders at all levels, including senior executives.
- Continuously monitor customer health, proactively identifying and resolving risks, blockers, or adoption challenges.
- Create and maintain comprehensive account plans, ensuring internal systems are regularly updated to reflect retention and growth strategies.
- Identify, qualify, and secure upsell and cross-sell opportunities to expand customer value and deepen engagement.
- Lead contract renewals and manage commercial negotiations, collaborating with internal teams as required.
- Communicate clearly and effectively, adapting messaging to suit executive, operational, and technical audiences.
- Document and report on value delivered through key performance indicators and impact reports, demonstrating clear return on investment.
- Work closely with product, commercial, and support teams to ensure a seamless and cohesive customer experience.
- Strong relationship management capabilities, with confidence in engaging senior and executive-level stakeholders.
- Excellent problem-solving and critical thinking skills, complemented by a proactive, solutions-oriented approach.
- Proven ability to manage multiple accounts simultaneously, prioritise tasks effectively, and work both independently and as part of a team.
- A data-driven mindset with the ability to articulate and evidence value and outcomes to customers.
- Exceptional planning, communication, and organisational skills.
- A genuine interest in property technology, with the ability to translate complex technical solutions into clear, customer-focused value.
- Demonstrated experience in customer success, account management, or a related client-facing role within the SaaS industry, preferably in the housing sector.
- Demonstrated success in managing and growing strategic enterprise accounts, with a proven ability to drive client retention, upsell/cross-sell initiatives, and renewal processes.
- Proven ability to build and maintain trusted relationships with senior executives and C-suite stakeholders, particularly in complex or regulated industries.
- Experience using CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot) to manage accounts, track engagement, and document value delivery.
- Comfortable working in a fast-paced, scale-up environment, with the agility to adapt to evolving priorities and client needs.
- Familiarity with data analytics and reporting tools, with the ability to interpret and present business impact through KPIs and ROI metrics.
- Excellent communication, negotiation, and interpersonal skills, with a focus on delivering measurable customer outcomes.
- A competitive compensation package
- 25 days annual holiday
- Flexible working environment including the option to work abroad
- Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
- Enhanced parental leave
- Life insurance (4x salary)
- Employee assistance program
- Company volunteering day and charity salary sacrifice scheme
- Learning management system powered by Udemy
- Referral bonus and charity donation if someone you introduce joins the company
- Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
- Pension scheme
- Work abroad scheme
- Company-sponsored lunches, dinners and social gatherings
- Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
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