People Experience Coordinator - 6 month fixed term

How you’ll make an impact

As we continue to grow at a rapid pace at Xero, we need to ensure the PX support we provide to the business remains human and world class but is also scalable. In the role of PX Coordinator you will be involved in providing exceptional advice and administrative support, and assisting the PX team in the way we transform our systems, tools and processes to continue to help PX succeed as we scale for growth globally.

This role reports directly into the PXSS Team Lead. You will work closely with other global coordinators, the PXSS Lead who works on projects and transformation, and the PXSS Manager who oversees the team. You'll also partner with the wider PX team, including PX Partnering, Talent, OD, Change, and Remuneration & Benefits.

As our process and coordination guru, you will be responsible for providing PX administration and coordination support across the Xero business. Our Shared Services team is constantly growing and changing, and you'll play a key role in helping to shape its future.

This role incorporates a broad range of support duties to make sure that we are providing a beautiful experience for all Xero employees.

Please note, this will be a 6 month fixed term contract in a hybrid setting to either our London or Milton Keynes office.

What you’ll do

• Assist in delivering first tier human resource support on queries from the business and PX within our Jira Service Management (JSM) platform and via Slack
• Managing and administering add, moves and changes including:
• The new starter process
• Preparation of employment offers
• Ensuring all necessary new starter paperwork is completed accurately in time for relevant payroll deadlines
• Confirming eligibility to work in countries offers are made
• Background checks
• Maintaining personnel files
• Maintaining all new starter reporting/tracking
• Managing the PX Xero onboarding and coordinate the induction process in your region
• Draft, send and process employee changes/movements
• Administering and maintaining HRIS and recruitment systems - Workday and Lever
• Work closely with pay team, internal IT and Workplace Experience to answer employee change related queries
• Support the education of the business to self-service where practicable and encourage this in a human way
• Proactively identify opportunities for improvement across Shared Services
• Creating purchase orders and processing invoices
• Assist in the development/updating of human resource procedures and policies in Helpcentre and Confluence
• Providing first-line support to people leaders, employees and PX partnering in relation to HR process
• Supporting the administration of all annual people processes (salary reviews, etc.)
• Contributing to PX projects such as the new employee induction programs, self service, new benefit initiatives, etc
• Keeping up to date on developments in human resources practices, employment legislation, and sharing of knowledge within the team

Success looks like

• Your tasks are completed in a timely and accurate manner, to a high standard - providing a fast, efficient and accurate service
• Ensure excellent PX operational support is provided
• You’ll have harmonious working relationships with all employees, people leaders and business stakeholders
• You’ll support the adoption of self service by PX, people leaders and Employees - enabled through process improvement
• You’ll continue to develop strong and clear communication skills
• Xero meets all HR legislative requirements at all times

What you’ll bring with you

• Proven experience in an admin/coordinator/service role
• Good understanding of Google applications (Gmail, Hangouts, Docs, Sheets, Drive)
• Proven ability to deal with confidential information with discretion
• Exposure to HR or finance systems experience preferred (not essential)
• An appropriate HR qualification or relevant HR experience preferred (not essential)
• Rockstar administration skills
• Proactive, ‘can-do’ attitude, exceptionally self-motivated and directed
• Excellent interpersonal skills and relationship building, including the ability to communicate with people at all levels, both in writing and in person.
• Able to exercise effective judgment, sensitivity, creativity to changing needs and situations.
• A keen eye for detail and an inquisitive nature
• Ability to juggle and multi-task under tight deadlines
• Proven ability to work within a fast-paced, collaborative team focused on great outcomes for our internal customers