Anti-Social Behaviour Tenancy Officer

About the Role

One of my local government clients is seeking a committed and experienced ASB Officer to join our Integrated Enforcement Service within the Communities Directorate. You will lead on the investigation and resolution of complex anti-social behaviour (ASB) cases across the borough, contributing to safer communities through proactive enforcement, support, and collaborative problem-solving.

This is a key frontline role with a focus on high-quality casework, legal enforcement, and multi-agency working to ensure effective interventions are in place to tackle persistent ASB issues.

Key Responsibilities

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Investigate complex ASB complaints, gathering credible evidence and determining appropriate and proportionate actions.

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Utilise a range of tools and powers (including legal remedies) to address ASB and support victims.

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Prepare court bundles, witness statements, and affidavits to a high standard. Represent the Council in court where required.

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Carry out risk assessments and refer cases to appropriate support and safeguarding services.

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Work collaboratively with internal departments, residents, the Police, and other partner agencies to resolve ASB issues and promote community safety.

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Maintain up-to-date and accurate case records using case management systems.

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Support positive community initiatives to prevent ASB and enhance neighbourhood quality of life.

Person Specification

Essential Skills & Experience

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Proven experience managing serious and complex ASB cases, including legal preparation for injunctions and possessions.

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Background in social housing or community safety settings.

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Experience conducting interviews with victims and perpetrators.

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Knowledge of safeguarding legislation and the ability to engage with vulnerable individuals.

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Excellent written and verbal communication skills, particularly in drafting legal documentation.

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Strong IT skills (including Microsoft Office); experience using case management systems (e.g., Flare/APP) is desirable.

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Confident working collaboratively with external partners such as Police, mental health teams, and mediation services.

Key Behaviours (aligned to TOWER Values)

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Collaborative and approachable, with strong relationship-building skills.

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Accountable and results-driven with a commitment to continuous improvement.

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Respectful, inclusive, and sensitive to the needs of diverse communities.

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Clear communicator who is open to feedback and innovation.

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Self-motivated and able to take initiative when tackling ASB challenges.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd