Account Manager

Account Manager
Hard Services - FM
Location: Central London (Client-Site & Office-Based)
Salary: £85,000 per annum + Performance Bonus + Benefits


About the Role: We are seeking a dynamic and technically experienced Account Manager to lead the delivery of hard services across a high-profile, multi-site client portfolio in Central London. This is a key leadership role responsible for operational performance, client relationship management, compliance, financial control, and strategic account growth.
You will serve as the primary point of contact for the client, ensuring that all technical building services (HVAC, electrical, mechanical, BMS, etc.) are delivered to the highest standard, in line with contract KPIs and statutory requirements.


Key Responsibilities:
Manage and develop a team of site-based engineers and supervisors delivering hard FM services (PPM, reactive, minor works).
Act as lead client liaison, ensuring strong relationships and high levels of client satisfaction.
Oversee contract performance, reporting monthly against KPIs, SLAs, compliance, and budget.
Drive operational excellence, ensuring consistent service delivery, safety, and continuous improvement.
Manage budgets and forecast spend, track costs, and control commercial performance of the account.
Identify and implement technical solutions that improve building performance and energy efficiency.
Ensure full compliance with statutory legislation (SFG20, F-Gas, NICEIC, HSE, etc.).
Lead on contract renewals, variations, lifecycle planning, and minor project works.
Support mobilisation of new services or transitions as required. Required Experience & Qualifications:
Technical background– ideally qualified in mechanical, electrical, or building services engineering.


HNC/HND, City & Guilds, or time-served apprenticeship in M&E discipline required.
5+ years’ experience in hard FM delivery, with at least 2 years in a client-facing account or contract management role.
Proven track record of managing engineers and technical teams in a live environment.
Strong knowledge of compliance frameworks and statutory maintenance.
Financial acumen with experience managing budgets of £1m+.
Excellent communication and interpersonal skills.
Experience with CAFM systems, RAMS, and contract performance reporting. Desirable:
NEBOSH or IOSH Health & Safety qualification
Experience with BMS/energy optimisation or smart buildings
Prior work on commercial/corporate estates, critical environments, or public sector portfolios What We Offer:
Competitive base salary up to £85,000
Discretionary performance bonus
Private healthcare & pension scheme
25 days holiday + bank holidays
Structured development & career progression
A stable, growing portfolio of high-profile clients How to Apply: Submit your CV in FM account management. Candidates must have the right to work in the UK and be able to attend site in Central London.

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