Implementation Manager - coach management SaaS platform
The Customer Success Manager will have the following key responsibilities:
Implementation & System Migration- Lead on boarding of new customers in the UK
- Drive structured implementation processes with clear milestones
- Support and guide customers in migrating from legacy systems and processes (including Distinctive Systems)
- Map existing workflows and translate them into the platform
- Ensure successful go-live with minimal operational disruption
- Own the day-to-day customer relationship
- Support the Country Manager in strategic account development
- Ensure customers adopt the platform as their primary operational system
- Identify and deliver early value through improved workflows and processes
- Monitor progress and proactively address risks
- Train and guide users across different roles and levels of experience
- Assess and apply the most effective training methods (e-learning, online sessions, on-site training)
- Drive behavioural change and ensure customers move away from legacy processes
- Act as a trusted advisor on operational improvements
- Build strong relationships with operational teams and management
- Understand customer needs and challenges in depth
- Provide feedback to product and engineering teams based on real-world usage
- Work closely with product, engineering, and support teams in Norway
- Ensure alignment between implementation, support, and product development
- Contribute to improving client on boarding and customer success processes
- Capture and share customer insights, use cases, and success stories to support sales and marketing efforts
- Identify expansion opportunities within customer organisations and share with the Country Manager
- Build strong relationships across the customer's organisation to understand broader needs and stakeholder landscape
- Represent the company at relevant industry events and customer meetings when needed
Recommended Jobs
Director, Founder's Office (Pricing)
Director, Founder's Office (Pricing) Location: Nine Elms, London, Full-time About Zapp Zapp is London's leading premium convenience retail platform. Founded in 2020, our vision is to disrupt …
SEND Education Recruitment Manager - London
This position is for an experienced education recruitment professional with experience in supplying SEND teachers and support staff. The basic salary is up to £55,000 + commission This is w…
Pre Construction Senior Quantity Surveyor
GRAHAM continues to build on its long standing reputation for delivering high quality, award winning construction projects across the UK and Ireland. As part of our continued growth, we're looking fo…
School Receptionist - Primary School - Haringey (London)
A well-regarded primary school in Haringey is seeking a warm, organised and professional School Receptionist to join its supportive office team. This is a key front-of-house role at the heart of …
LKS2 Teacher | Brent
A thriving primary school in Brent is seeking an experienced LKS2 Teacher to join the lower-KS2 team from January 2026. The successful LKS2 Teacher will plan and deliver cohesive sequences across Yea…
Work from Home as a Contemporary Art Specialist Tutor |...
FindTutors is one of the leading platforms for private tutoring and personalised education in the United Kingdom. We connect students with qualified tutors across academic subjects and creative fiel…
Security Consultant
Location(s): UK, Europe & Africa : UK : London || UK, Europe & Africa : UK : Guildford || UK, Europe & Africa : UK : Leeds BAE Systems Digital Intelligence is home to 4,500 digital, cyber and i…
Accounts Payable Clerk
Oritain is a global leader in forensically verifying the origin of products and raw materials. Through our proprietary methodology we harness cutting edge science, advanced technology, and specialize…
English Graduate Teaching Assistant
Are you an English graduate passionate about helping children develop strong vocabulary and literacy skills? A welcoming and inclusive primary school in Ealing is looking for an English Graduate Teac…
Head of Physics - Academic School in Hammersmith
Head of Physics - Hammersmith, West London ⚛️ Lead a Core Science: Head of Physics Opportunity in Hammersmith! We are seeking an inspirational, highly specialist, and experienced Head of Physi…