Data and Insight Manager
- Own and manage the organisation's CRM (Donorfy), ensuring stability, effective use and integration with platforms including Xero, JustGiving, Eventbrite and Raisely
- Analyse fundraising and campaign data to deliver clear insight, reporting and performance dashboards
- Support audience segmentation, targeting and campaign optimisation using CRM and analytics tools
- Maintain high standards of data quality, governance and GDPR compliance
- Build, maintain and improve automated CRM processes, email journeys, templates and workflows
- Manage online and offline forms and associated data processes
- Ensure accurate reconciliation of fundraising and finance data in partnership with finance colleagues
- Oversee supporter enquiries, donation processing, thanking and data logging
- Line manage and support the Fundraising Administrator
- Support teams with data selections, reporting and planned communications
- Provide operational data support for events and fundraising activity as required
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