Event Front of House Staff

Department/Team: Backstage F&B Team

Responsible to: Event Duty Manager

Contract: Permanent – Minimum of 4 shifts per month

Location: The Old Vic, 103 The Cut, London, SE1 8NB

Hours: Shifts are scheduled on a rota basis, Mon-Sun, between the approximate hours of 4pm- 11pm. Shift length may vary depending on the length of the event.

Salary: £14 per hour

Benefits

• 28 days holiday including bank holidays
• Access to interest free travel schemes including Cycle 2 work and Season Ticket loans after your probation period
• Free therapy from our therapy partner SelfSpace
• Mental health support via our in-house Mental Health Champions
• Two complimentary tickets to a preview performance per production
• Pension scheme with The People’s Pension
• Enhanced sick pay
• All staff social events
• Staff discount in Penny and The Old Vic bars as well as discounts in local bars and restaurants
• Opportunities to get involved with staff clubs and working groups such as the Inclusion Working Group
• Commitment to learning, education and development

Role Summary

The Events Staff plays a key role in delivering an exceptional customer experience by providing courteous, efficient, and professional assistance during events. This includes welcoming guests and assisting with various events taking place in the building, ensuring safety compliance, F&B service and supporting the smooth operation of the events

Areas of responsibility

Event staff will be responsible for:

• Greeting and assisting patrons upon arrival in a polite and welcoming manner, providing directions and event information
• Check tickets and manage entry points in line with our policies
• Assisting customers with access requirements.
• Respond promptly and professionally to guest inquiries or concerns.
• Support emergency procedures, including evacuations if necessary.
• Collaborate with security to maintain a safe and enjoyable environment.
• Maintain a high standard of personal presentation and uphold the venue’s customer service values.

Event staff will also be responsible for serving food and beverages at events, including:

• Preparing and setting up F&B stations
• Ensuring the safe handling of food and drinks
• Maintaining cleanliness of service areas
• Delivering efficient, friendly, and professional service throughout the event

This is not an exhaustive list of duties and the Theatre's management may, at any time, allocate other tasks which are of a similar nature or level.

Person Specification

Essential

• Experience of working in a customer service or F&B environment within events
• Excellent customer service skills and ability to provide friendly, professional assistance to diverse audiences.
• A proven ability to work effectively and efficiently.
• Clear and confident verbal communication skills.
• Ability to work collaboratively with colleagues and event staff.
• Ability to act decisively in challenging situations.
• Capable of standing for extended periods and moving around the venue.
• Willingness to work evenings, weekends, and public holidays as required.

The successful candidate will be required to undergo a DBS check as the role may interact with vulnerable adults and/or children.

How to Apply

We understand that everyone is different and we want you to apply in whichever way you feel best shows your skills and experience. There are a range of ways that you can apply with us:

• 1. Sending a short video file of yourself (no longer than two minutes in length), detailing your experience, why you are applying for the role and what about working at The Old Vic interests you (have a look at the person specification in the job description).
• 2. Sending a short audio file of yourself (no longer than two minutes in length), detailing your experience, why you are applying for the role and what about working at The Old Vic interests you.
• 3. Completing our application form.
• 4. Uploading your CV and covering letter, explaining why you are interested in the role and working at the Old Vic.

As a Disability Confident employer, The Old Vic has made a commitment that all applicants with disabilities who meet the essential criteria for this job will be invited to interview. H owever in the event that we have a high volume of applications all of whom meet the criteria and identify as disabled, meaning it is not practicable to interview everyone, we may apply a weighting to the shortlisting criteria, or add an additional shortlisting stage before any interviews take place. In all cases we will take care to ensure that any criteria or weightings do not disadvantage disabled applicants.

All appointments are made subject to satisfactory references and proof of eligibility to work in the UK.

The Process

The recruitment process for this role will be one stage :

• 1st stage in person conversation
• You may be asked to complete a work based skills assessment or challenge.

The closing date for this role is 1 December 2025 . Conversations are likely to take place w/c 1 December 2025.

Equal Opportunities

We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We are particularly keen to receive applications from people of the global majority, LGBTQ+, neurodiverse and disabled candidates.

We may take positive action, in cases where candidates are equally qualified, to increase the employment of under-represented groups at The Old Vic.

In the event that we ask you to attend the theatre for a conversation and you are struggling financially, we may be able to reimburse you for any reasonable travel costs.

We partner with a range of inclusive organisations, to find out more please read our FAQs.

FAQs

Read our recruitment and selection and equal opportunities FAQs here .