Senior Product Manager

Location: Nine Elms, London (Onsite, 4days/week) Hybrid Working

About Zapp

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

About the Role

As a Senior Product Manager, you'll own the end-to-end product lifecycle for one or more core pillars of our grocery delivery platform — such as fulfilment, category management, consumer app, partner experience, or inventory systems. You'll work closely with cross-functional teams to shape product strategy, drive execution, and deliver delightful and scalable experiences in a high-paced environment.

You’ll thrive here if you’re obsessed with customers, love solving complex problems, and move fast without breaking things that matter.

Responsibilities

• Define and drive the product vision, roadmap, and execution for your product area aligned with business goals. Balance short-term execution with long-term platform thinking.

• Own the end-to-end product development lifecycle — from discovery to launch and iteration.

• Translate business needs into best-in-class product design solutions and user stories.

• Leverage customer insights and operational data to identify pain points and develop new opportunities.

• Collaborate cross-functionally with engineering, design, commercial, operations, and analytics to deliver seamless and intuitive user experience.

• Lead stakeholder communication and ensure alignment across teams.

• Establish and track KPIs to evaluate product performance and inform future iterations.

Requirements

• 5+ years of product management experience, ideally in fast-paced B2C or logistics/operations-heavy environments.

• Experience owning complex products with multiple stakeholders and dependencies.

• Experience in mobile products and/or building core platforms or internal tools that support multiple user experiences is preferred.

• Strong quantitative skills, structured, systems-thinking mindset—able to break down ambiguous problems into actionable solutions.

• Ability to align cross-functional stakeholders across Ops, Engineering, Commercial, and Exec teams with clear product narratives and roadmaps.

• Excellent communication, prioritisation, and project management abilities.

• Bonus: Experience in retail/grocery, e-commerce or marketplaces. Previous startup or rapid-scaling company experience is a plus.

Benefits

Opportunity to be part of an industry transforming mission - your work will directly shape how the world experiences fast, premium retail.

Of course we also offer:

• Competitive salary & equity package.

• 25 days of annual leave plus bank holidays.

• Private Health Insurance.

• Extended sick pay and maternity/paternity leave pay.