Senior Logistics Executive

📱 About Mous

We are Mous. (Pronounced mouse, not moose.) People deserve tech and lifestyle products that are fit for purpose, perform as promised, and empower them to be their best. That’s why we’re building the go-to brand for products that genuinely deliver.

For over 10 years, we’ve pushed product performance to its limits, designing from first principles, validating through real-world testing, and investing millions in R&D. In parallel, we’ve built world-class in-house marketing capabilities, creating highly engaging, performance-led content that proves what our products can do and resonates with a passionate, fast-growing community around the brand.

From throwing phones off dams to launching category-defining products, our ambition is simple: raise the standard of the industry and build one of the most effective consumer brands in the world.

👨‍💻 About the Role

We're excited to announce an opportunity for a Senior Logistics Assistant to join our fast-growing Logistics team! As we continue to grow and expand our operations, we’re seeking an enthusiastic and experienced professional to join our fulfilment team—managing third-party logistics (3PL) partners, driving process improvements, and leading successful project execution and peak period performance.

👋 About You 

As Senior Logistics Assistant at Mous, you'll report to Emma, our Senior Freight and Logistics Manager, and work collaboratively within the logistics and wider operations team.

This is an excellent opportunity for someone eager to contribute to a fast-paced environment, playing a crucial role in driving our operations to be as effective, efficient and smooth as possible, and ultimately a key part in providing a great customer experience to anyone who orders from Mous.

🔑 Key Responsibilities:

• Managing and working with 3PL providers, including escalations, project management and process improvements. Providing the 3PL with regular updates over device launches and peak season, including forecast and inbound management. Conducting regular visits to our 3PL partners to collaborate and work on projects and processes

• Collaborating with the Finance team on 3PL invoicing checks and management.

• Providing reporting on KPIs and analysis on 3PL fulfilment and shipping, and conducting ad-hoc analysis when required

• Managing courier performance and strategy, responsible for regular reporting and analysis on performance and spend

• Managing quarantine stocks, keeping stock levels in line with KPIs and working on initiatives to extract maximum value

• Collaborating with the Customer Experience team to actively work on strategies and projects to reduce shipping queries from customers. Reporting on shipping contract ratio monthly and tracking improvements

• Managing the retail logistics function, working closely across departments on B2B order fulfilment and strategy. Collaborating with internal and external key stakeholders across product launches, managing the fulfilment timeline and ensuring timely order fulfilment

✔️How will success be measured?

• Owning and managing relationships with 3PL providers and other key stakeholders, fostering a great working relationship

• Owning and leading weekly meetings with different internal and external stakeholders

• Excellent organisation and preparation for peak periods, ensuring launches, Black Friday and Christmas are smooth and efficient for all stakeholders and customers

• Developing and implementing process improvements which lead to cost and operational efficiencies, and reducing customer queries and shipping contact ratio

• Delivering against KPIs and project objectives

🤓 Skills requirements:

Must-Have:

• Previous experience in a logistics or operations role, or relevant higher education/qualifications

• Knowledge of ERP and warehouse management systems

• Excellent proficiency in Microsoft Excel (Power BI skills are a huge bonus!)

• Excellent time management and organisational skills; ability to prioritise and manage multiple projects effectively

• Track record of successful stakeholder management (especially for 3PLs)

• Strong analytical, problem-solving and communication skills

Nice-to-Have:

• Experience working across multiple time zones – we have team members based in China and Pakistan, and regularly work with stakeholders in the US

• Proven track record in delivering successful launches or peak periods

• Proven track record in line management

🎉 Our Offer

We operate a hybrid working model, typically spending at least three days a week in our Hoxton office to maintain our collaborative and high-energy culture.

Benefits include:

• Benefits include:

  • Significant opportunity for growth, ownership, and career progression

  • Competitive salary reflective of experience and impact

  • 30% Friends & Family discount on all Mous products

  • 25 days’ holiday + 8 bank holidays

  • 1 month paid leave after 5 years’ service

  • Cycle to Work Scheme

  • Employee Assistance Programme

  • Charlie HR perks and discounts

  • Regular socials, events, and on-site activities (including an on-site gym)

🐭 Our Values
Get Results – We take accountability, prioritise impact, and push standards higher.
Work Together – We collaborate openly, challenge constructively, and learn from each other.
Enjoy the Ride – We stay agile, embrace change, and enjoy building something special together.

🌈 Our Commitment
Mous is an equal opportunity employer. We celebrate individuality and are committed to building a diverse team with a wide range of experiences, perspectives, and backgrounds.