Collections Team Leader
Collections Team Leader
Fully Remote
Shift Patterns: Monday-Friday 9AM-5PM
6 month contract (£250 Per Day Inside IR35)
Key Responsibilities
- Responsible for setting targets, monitoring key performance metrics, and implementing strategies to improve efficiency and customer satisfaction.
- Coaching and developing a team, providing guidance on handling sensitive customer interactions, particularly with vulnerable customers in financial distress.
- Working closely with senior leadership to align department goals with business objectives, driving process improvements and ensuring compliance with financial regulations.
- Ensuring the team deliver empathetic, solutions-focused support.
- Essential skills include strong knowledge of collections practices and laws, excellent problem-solving abilities, attention to detail, strong interpersonal skills, and experience in data analytics for business improvements.
- Overseeing the collections team, including managing performance, and providing training and development.
- Solid leadership capabilities including coaching, performance management, experience providing feedback.
- Employee performance and productivity are monitored through data analytics to improve productivity and success rates within the collections team.
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