Lettings Officer

We have an opportunity to join our Lettings Team as a Lettings Officer.

This is a full time fixed term contract until the end of April 2026 based in our Wembley office.

You'll be combining office and home working to ensure a positive work/life balance.

The Role

We are seeking a detail-oriented and proactive Lettings Officer, you'll ensure the effective delivery of the allocations and lettings process and allocate properties (Special Projects Move On, floating support, LA nominations) following our policies and procedures.

Your responsibilities will include:

• Build and maintain strong working relationships with internal and external stakeholders. Regular contact with Sovereign Network Group supported housing managers, scheme managers on nominations and referrals, and regular liaison with voluntary sector organisations regarding nominations and housing advice
• Regular liaison with Local Authority (LA) staff for nominations and arranging assessment and viewing appointments
• Assisting completing lettings and supporting people returns to local authorities
• Arrange and undertake viewings of properties and complete new tenant sign ups, create and end tenancies and rent accounts, and key management for void keys
• Process mutual exchange applications and Management Transfer requests within timescale
• Manage the choice-based lettings process including advertising properties, managing shortlists, and keeping residents informed; liaise with other landlords and local authorities during the lettings process

What we'll need from you:

• Experience of managing a lettings service and operate within a choice-based lettings service
• Experience of arranging and managing decanting processes
• Sound understanding of issues affecting Housing
• Proven track record in service improvement, managing and delivering change
• Good standard of education commensurate to the level of the position and required knowledge and skills
• Good knowledge of IT systems including Word, Excel and Outlook

A basic DBS check will be undertaken by the successful candidate.

What we can offer you

As a member of the Lettings Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.