Tech Delivery Manager

We're looking for a Tech Delivery Manager to lead the smooth, predictable delivery of our Web and Enterprise initiatives. You will be the central coordinator across all our business units such as Trade, The Whisky Exchange website, Whisky.Auction, Shops, and Events -driving clarity, alignment, and progress. This role blends agile delivery, structured intake and prioritisation, cross functional facilitation, roadmap stewardship, and people leadership. You will also help shape future initiatives and support the CAPEX/OPEX budgeting process for our technology portfolio.

The main responsibilities are:

Agile Delivery & Team Facilitation

Lead and facilitate all Agile practices (stand-ups, sprint planning, backlog refinement, reviews, retrospectives) for internal and external development teams.

Ensure teams work in a consistently Agile way, maintaining clear backlogs, well-defined requirements, and realistic sprint commitments.

Promote adaptability, enabling rapid reprioritisation and effective response to fast-moving or changing business needs.

Maintain visibility of dependencies, risks, and delivery progress across stakeholders.

Remove blockers and maintain delivery momentum to keep work flowing efficiently.

Drive continuous improvement through retrospectives, feedback, and evolving Agile practices.

Intake, Prioritisation & Request Management

Manage inbound work requests for all website and enterprise platforms

Assess clarity and readiness of requirements; raise questions proactively

Prioritise items into upcoming sprints-or escalate for in flight inclusion when urgent

Maintain transparent priorities across product, tech, and the wider business.

Cross Functional Alignment & Governance

Facilitate regular cross stream forums (Tech, TWE, W.A, shops, events, data) to review new requests, align decisions, and share progress

Act as a connector across teams to ensure stable planning, shared understanding, and coordinated delivery.

Project & Program Delivery

Own end to end delivery of initiatives across the web and enterprise estate

Manage scope, timelines, risk, dependencies, and stakeholder communication

Drive discovery for medium and large-scale projects, shaping problem definition and delivery approach.

Roadmaps & Portfolio Support

Maintain platform roadmaps across all web and enterprise platforms

Track progress, milestones, and any shifts that impact the broader portfolio

Support budget planning and tracking for Tech (CAPEX + OPEX).

People Leadership

Responsible for four team members (BA, QA, UX, ERP Support Analyst)

Set direct and provide opportunities for regular 1:1s, using our performance review process, coaching, developing and giving timely feedback to support growth and development.

Role model our behaviours and values.

Foster a culture of collaboration, accountability, and continuous improvement across the delivery team

Support resource planning and team structure decisions to ensure capacity aligns with roadmap needs

Key Skills/Requirements:

Proven experience in agile delivery and business analysis

Experience in leading and developing people.

Excellent facilitation and communication skills across technical and non-technical groups

Strong prioritisation and organisational abilities with experience running structured intake processes

Comfort working with budgets, reporting cycles, and roadmap planning

A proactive, collaborative mindset with a focus on outcomes and team wellbeing

Retail and e-com/digital experience would be a plus

Agile Delivery qualifications could be an advantage

Key Stakeholders & Relationships:

Relationships and Stakeholders are important and need to be built across the whole business, project dependant.

Key Behaviours

• Consumer and Customer Centricity
• Grow Diverse Teams
• Collaboration
• Deliver Results Efficiently
• Drive Engagement
• Foster Growth Mindset