Professional Regulations Manager Triage & Resolutions

We are looking for a Senior Facilities Manager to lead a safe, and compliant workplace, with clear ownership of facilities and health and safety. You will have the scope to improve service quality, strengthen compliance and make a visible difference day-to-day operations.

Closing date: 28 September 2025 (11.59pm)

Interview dates: TBA

Salary details: £63,516 - £70,000 per annum, depending on skills and experience, plus benefits

Location: Canary Wharf, London

Hours: 35 hours per week, from 9.00 to 5.00, Monday to Friday

The role

Are you passionate about ensuring high standards of care in pharmacy services? Do you thrive in a dynamic regulatory environment where your leadership can drive positive change? If so, we have an exciting opportunity for you to join our team as a Professional Regulations Manager at the General Pharmaceutical Council (GPhC).

As a Professional Regulations Manager, you will lead our triage and resolutions team who make the initial assessment decisions on concerns that we receive about our registrant's fitness to practise. We have introduced a matrix approach to leadership and so you will have shared accountability for the leadership across our enforcement portfolio, providing great opportunities for personal growth and development.

You will provide effective leadership through others, ensuring proportionate, timely and high-quality assessments are undertaken into concerns about pharmacy professionals.

You will directly manage two casework managers (triage and resolutions) and up to 10 triage officers.

This role is subject to a basic Disclosure and Barring Service (DBS ) check as part of our pre-employment due diligence.

The successful applicant will:

• Effectively lead and manage our triage function , ensuring the team and individuals meet quality and timeliness objectives through effective oversight, coaching and development.
• Have excellent communication and people management skills to lead teams through our ambitious change agenda. Be self-driven, progress orientated and passionate about our work with the ability to work collaboratively across the wider Enforcement function.
• Be a confident decision maker and responsible for high quality decisions in accordance with our processes and statutory objective of keeping patients safe.
• Be an advocate for effective change and continuous improvement and drive improvements in service delivery .
• Represent or deputise for the Head of Professionals Regulation (casework and resolution) and Chief Enforcement Officer.
• Have an unwavering commitment to equality, diversity, and inclusion.

Benefits when joining our team

In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:

• 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
• Pension scheme.
• Flexible working arrangements.
• Career breaks and sabbaticals.
• Life assurance, season ticket loan, bike loan and many more.

About the GPhC

We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.

Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.

We have adopted a hybrid working approach which combines office and home working. From January 2026, our hybrid approach will include a requirement for staff to attend the office for a minimum of six days per month.

We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.

Follow this link to see our privacy policy and understand how we collect, use and share your personal data during our recruitment process.

Applying for this role

If you feel you have the required experience and skills and would like to join us, please apply using our online jobs application portal.

Please make sure you complete your supporting statement section, explaining how you meet each of the criteria for the role, and where you found out about this vacancy. Applications without a supporting statement will not be considered.

Please consult the knowledge and skills section of the job description document below to help you prepare your application.

We welcome applications from all sections of the community

We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.