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Concierge Supervisor - Hilton London Metropole Hotel

Hilton
London
Concierge Supervisor - Hilton London Metropole Hotel WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

  • Annual salary ranging from £31,176 upto £32,800
  • Smart uniform provided andlaundered
  • Free, healthy and high quality meals when on duty
  • Grow your Career
  • Personal Development programmes designed to support you at every step of your career
  • A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
  • Team Member Referral Program
  • Discounted dental and health cover
  • High street discounts: with Perks at Work
  • Discounted car park
  • Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
  • Modern and inclusive Team Member's areas

A Concierge Supervisor serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity

The Concierge Supervisor will play a crucial role in managing the daily operations of the concierge team, ensuring that all guests receive the highest level of service providing information about the hotel and the local vicinity. This position requires strong leadership skills, exceptional organizational abilities, and a passion for creating memorable guest experiences.

What will I be doing?

- Assist in leading and managing the concierge team, including training, scheduling, and performance evaluation. Foster a positive and collaborative work environment that encourages team members to excel.

- Ensure that all guest inquiries, requests, and concerns are addressed promptly and efficiently. Maintain a presence in the lobby to interact with guests and provide personalized service.

- Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others.

- Deliver and safely storage Guest luggage.

- Oversee the coordination of guest services such as transportation, event planning, and special requests. Ensure seamless communication between departments to meet guest needs.

- Handle escalated guest issues with professionalism and tact, ensuring satisfactory resolutions. Empower team members to solve problems effectively and independently.

- Assist in the on boarding and continuous training of concierge staff.

What are we looking for?

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.

- Positive attitude and good communication skills

- Commitment to delivering a high level of customer service

- Flexibility to respond to a variety of different work situations

- Ability to work on your own and as part of a team

- Knowledge of the local area

Previous experience working as Concierge Supervisor in a hotel environment

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company Exact Location: 225 Edgware Road, London, England, W2 1JU, United Kingdom
Posted 2025-09-10

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